I am also experiencing this on my game, players stated it started happening about 3 weeks ago from today, and causing mobile devices to crash within 15-20 minutes of them joining due to memory issues. We use streaming enabled, opportunistic. Memory does seem to be slowly increasing, and graphics parts seem to be running higher than normal.
5 Likes
This issue is under active investigation.
5 Likes
I just experienced this on my Windows 11 PC as well. It almost seems like its not streaming out items. My FPS also got worse about the same rate as this graph.
It is also not consistently occurring. I rejoined and its locked to 60 fps and showing the graph dip and stream out instances.
Experienced this issue on windows 11 pc again. Lots of users are reporting the issue, and it is not consistent. Sometimes I rejoin the game and it works as expected, no memory issues. Sometimes I join and it starts slowly raising the memory and lowering fps.
Chiming in with my own experience with this issue, it looks like this bug started shaving off a good 2-3m from my mobile session lengths starting around January 7th, unprompted by my own updates as noted by the version annotations.
2 Likes
For me, it seems to be sometimes occurring on PC too. But it isn’t consistent.
Has there been any update on this? My session times have not recovered from this issue.
2 Likes
Would like to follow up on this post. Its still very much occuring and causing significant, and inconsistent behavior for our players. Lots of bad reviews because it keeps crashing at random.
Most of the time memory on mobile is less than 1gb on my game. Sometimes it DOUBLES for no reason starting around beginning of January
2 Likes
Depends can be very little can be a lot your choice
Reemphasizing how detrimental this issue is to my game. This issue has septupled GraphicsParts memory usage on mobile devices at the 20m session mark as shown on the below graphic, and now seems to be bleeding onto desktop as well.
(y axis is MB, x axis is date, chart tracks GraphicsParts mem usage at the 20m session mark split by Roblox platform type)
To further drive the point home:
This needs to be fixed.
2 Likes
We are able to reproduce the problem internally and are working towards a root cause and fix.
8 Likes
We have a workaround in place to address mobile platforms where the memory pressure is most critical and are working towards a longer term fix for all platforms.
8 Likes
Is this live now? Or will it be in next update?
The fix (i.e. the workaround) for mobile devices is live. We will patch this in the future.
9 Likes
perfect! Thank you so much. We appreciate it 
2 Likes
We’re not seeing a decrease in crash rates for mobile to what it was before the January 27th update.
Is this to be expected?
Other games also not seeing an improved crash rate metric?
Lots of mobile users in our game (and even some PS4 players) are still reporting lots of memory-related crashes. Some were able to get back in but there’s still quite a few people unable to play.
3 Likes
Seems like tablets still have high crash rates as well.
2 Likes
crash rates are still pretty high only on mobile for my game.
1 Like