Increase in memory causing crashing on mobile devices

Chiming in with my own experience with this issue, it looks like this bug started shaving off a good 2-3m from my mobile session lengths starting around January 7th, unprompted by my own updates as noted by the version annotations.

image

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For me, it seems to be sometimes occurring on PC too. But it isn’t consistent.

Has there been any update on this? My session times have not recovered from this issue.

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Would like to follow up on this post. Its still very much occuring and causing significant, and inconsistent behavior for our players. Lots of bad reviews because it keeps crashing at random.

Most of the time memory on mobile is less than 1gb on my game. Sometimes it DOUBLES for no reason starting around beginning of January

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Depends can be very little can be a lot your choice

Reemphasizing how detrimental this issue is to my game. This issue has septupled GraphicsParts memory usage on mobile devices at the 20m session mark as shown on the below graphic, and now seems to be bleeding onto desktop as well.


(y axis is MB, x axis is date, chart tracks GraphicsParts mem usage at the 20m session mark split by Roblox platform type)

To further drive the point home:

This needs to be fixed.

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We are able to reproduce the problem internally and are working towards a root cause and fix.

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We have a workaround in place to address mobile platforms where the memory pressure is most critical and are working towards a longer term fix for all platforms.

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Is this live now? Or will it be in next update?

The fix (i.e. the workaround) for mobile devices is live. We will patch this in the future.

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perfect! Thank you so much. We appreciate it :pray:

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We’re not seeing a decrease in crash rates for mobile to what it was before the January 27th update.

Is this to be expected?
Other games also not seeing an improved crash rate metric?

Lots of mobile users in our game (and even some PS4 players) are still reporting lots of memory-related crashes. Some were able to get back in but there’s still quite a few people unable to play.

The graph has done some interesting things in the past 24 hours.

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Seems like tablets still have high crash rates as well.

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crash rates are still pretty high only on mobile for my game.

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Alright that is good glad to know

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It’s been a couple days now, and the fix didn’t affect crash rate stats by a significant amount.

Is there some info on when the other patch will release?

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If I had to guess it is most likely the next update haven’t heard anything else about it

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