Since 2/15/21 (2 days ago as of this post), players in my game have been reporting constant disconnections with the error code 277 (and sometimes 279). I haven’t found any pattern to the disconnections. The disconnections began seemingly randomly and I don’t believe it was caused by a recent update to my game. Some players are also reporting data loss along with their disconnections.
Update: It seems the entire server will disconnect after a random amount of time. The server still shows up in the server list and when you try to join, it gives you error 279. The server still shows all the previous players as still in the game, even though everyone has been disconnected.
If a staff member is reading this, I can send log files from when the server crashed (Error 277) and when trying to rejoin the crashed server from the server list. (279)
This is often caused by exploiters abusing a flaw in your code or default Roblox code. Some examples of how they can crash your server can be spamming chat insanely fast with large or malformed text, firing your remotes to bring the server memory insanely high (a common occurrence of this is with getting a large amount of tools), etc. You should check for some of these things and make sure you add protections to your game as it’s essential to stop this from happening at this point.
In response to a similar bug report, I did go through my game and make sure my remote connections had correct checks in place. What is strange to me is that this has been happening only started happening 2-3 days ago, when my last update was 1 full week ago. Servers are consistently being shut down by this problem and kicking all players after running for about an hour or two, with no increase in server memory or network requests.
Make sure to check script activity right before and usage as that will also affect server performance and cause it to crash. You don’t need an update to get exploiters to abuse an old vulnerability.
Hey - ill reach out to you via DM to get the logs from you, we have seen similar issue in the past however its not the same as you described so any info you have will be helpful
Thanks for the report! If the issue stopped occuring I will close the topic, feel free to create another one if you encounter this problem again(Or any other). Thanks again for the report.
