Reproduction Steps
This occurs with both the new page under Create website and the old developer stats page. The instructions below will use my game as an example, but you can just replace the Game ID in the URL. I have heard that this is affecting other developers and their experiences as well for over a week.
Old Developer Stats
- Navigate to the developer stats of an experience with a monthly Analytics Report available. (e.g. Roblox)
- Select the “Data Export” tab.
- Scroll to “Download Monthly Experience Stats Data”
- Select a new month in the drop down (that you have not generated a XLSX for before).
- Click the “Generate XLSX” button.
- Wait for it to attempt to generate.
- Receive red error message “Error Generating XLSX”.
New Creator Website
- Navigate to the developer stats of an experience with a monthly Analytics Report available. (e.g. https://create.roblox.com/creations/experiences/169302362/stats)
- Select the “Export” tab.
- Scroll to “Download Monthly Game Stats Data”
- Select a new month in the drop down (that you have not generated a XLSX for before).
- The button will be stuck indefinitely on “Generating…”
Expected Behavior
The expected result is for the ROBLOX servers to eventually successfully generate the XLSX file and the button turn into a “Download” button, which downloads the file.
Actual Behavior
Old Developer Stats
A red error message is eventually shown after waiting some time, with the button stuck on “Generating…”.
New Creator Website
The button will be stuck on “Generating…”, forever, with no error message.
Issue Area: Roblox Website
Page URL: https://create.roblox.com/creations/experiences/169302362/stats
Impact: High
Frequency: Constantly
Date First Experienced: 2022-04-21 00:04:00 (+08:00)
Date Last Experienced: 2022-04-22 00:04:00 (+08:00)