I haven’t tested this, but check if your Roblox Client’s quality level is set to the highest. It may be possible that PBR is only enabled when quality is set to the max setting.
Hello, @cbmaximillian thanks for reporting issue with PBR/SurfaceAppearance. I am looking to investigate this. It’d be great if you can let me know the place id. Thanks.
I had the same issue with my mesh deformed dinosaur models, where the normalmap and roughnessmap wouldn’t load in. I fiddled around with it for a while, and found out that it got fixed by enabling streaming enabled.
Our team is also having this exact issue with SurfaceAppearance. We’ve uploaded our textures and they all were approved, but the SurfaceAppearance is only visible in studio and not in game.
Happens in Studio
Start date is unknown
Repro:
Create a skinned mesh
Apply SurfaceAppearance with Normal, Metalness and Roughness
Upload the place to roblox and publish it
Test in game and SurfaceAppearance won’t be visible
Place:
Will DM place link/file to representative that reaches out