Players ping randomly "freezing up" and disconnecting

Bug Reports Engine Bugs
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#1

I believe this issue had started appearing around a week ago or so.

I first noticed this while me and a couple of friends were playing a game (separate from the one in the video).

There have been a few times while playing where this happens and it always seems afterwards a few players or a lot of players end up losing connection right after this momentary “freeze up”.

Reproduction Steps: Unfortunately I’ve not come across any way to reproduce this bug as it just happens at random.

Video of the issue:

Expected behavior

Players ping shouldn’t be freezing up.

A private message is associated with this bug report

7 Likes
#2

in some games my ping will go from 50 to 600 and freeze round 600 for like 8 seconds

4 Likes
#3

Kinda same. In my case, after like some time, it was normal 50 ms, then game like freezes (inf ping for inf time), but it has been stopped happening.

3 Likes
#4

This has been happening since last week on my game, too. At least once a day, everyone in the server freezes for about 30 seconds before half of the players disconnect, and then everything goes back to normal. It seems to happen randomly.

4 Likes
#5

Can also confirm, our game has experienced a significant increase in network connectivity problems over the past week with no explanation.

1 Like
#6

Its been happening to my games too recently

1 Like
#7

For the past month, I’ve been experiencing ping that’s consistently as high as 6000ms on the Roblox Player only, so something weird must be going on with ping at the moment

#8

We are getting reports of something similar too. What happens is the server lags for almost 60 seconds and everyone gets booted with Disconnect error 277 except for around 8 or so people (64 player servers). We started getting reports of this starting on April 4th/5th. I am wondering if this could be perhaps the same bug?

1 Like
#9

We are having similar issues as well, only certain players randomly disconnect. Usually a quarter to half of the server stop moving, and then crash

#10

Hello everyone, thank you for reporting this. This is something we’re actively trying to debug.

Next time you experience the issue, could you please collect your Client logfiles and DM them to me?

Thank you!

-ScipioAfrikanos

1 Like