I’m not sure what’s going on with the ip_content_removal line but support has been responsive to my emails albeit poorly. When faced with such a high priority issue, there should be some signal and understanding from support. When support isn’t properly processing my requests, not only am I at risk from prior mistakes but also because of support’s unwillingness to cooperate.
I recently contacted support to reopen my ticket but they couldn’t find that so asked for the ticket id again (which I already provided) or a list of assets I wanted taken down alternatively. I provided the list of assets I wanted taken down but Roblox told me that they can’t - rather won’t - cooperate because I can archive some of the assets myself. This is incredibly stupid - just because a few assets can be archived, they deny my whole request rather than processing the ones that can’t be.
I’ve had email chains like this frequently with support because they aren’t processing my requests properly. For an unrelated issue, I had up to 14 emails for a problem I couldn’t resolve on my own before they closed the ticket and were unwilling to cooperate.
If support is unwilling to cooperate for issues we can’t rectify, then we should not be paying such a harsh price - bans for copyright violations need to disappear or there needs to be a sounder solution to dealing with copyright infringement on the platform, especially since it’s being taken more seriously than many years back. Developer accounts are valuable and I don’t want someone effortlessly pulling the trigger on my account for a pure mistake I made when I knew no better.
There’s no respect to developers from the product and customer support teams and you can’t get anything done reasonably without an inside contact. These two teams in particular are incredibly disrespectful to the community and have been the cause of my many stress-filled moments being a Roblox developer. I want to work with them in good faith to resolve issues I can’t, but they don’t want to work with me. Crazy how that is.