While I disagree with how it was phrased, @ChasingNachos has a very valid point. Moderation teams need to be completely transparent in how they operate, otherwise, the community has no trust in them. For proof, just look at the real-life debate over the FISA courts.
Briefly, FISA courts were created under the PATRIOT Act to allow for foreign surveillance… with very loose definitions on the term. What makes it worse is that their proceedings, procedures, motions, organization, everything is completely closed off to the public. Try pulling a FOIA request on FISA if you don’t believe me.
ROBLOX moderation should NEVER be this closed off. This is a game platform played and developed on by a mostly U-16 crowd. The implications of an angry teenager with programming knowledge having their game removed because of the mysterious process we have little to no information on is very, very concerning to me, both for them and ROBLOX.
You bring up valid points in harassment and where they are mostly targeting with this system. I agree that they shouldn’t get harassed, but that’s completely different from the subject of the topic. Harassing ROBLOX staff is grounds for termination(in my opinion); it’s a non-issue to me. Worse comes to worst and serious threats start showing up, legal action can be pursued. This isn’t as much of an issue as I think you make it out to be, but I acknowledge it is an issue nonetheless.
Further, when you say they’re focusing on targetting NSFW content, is that something that can be focused on from a coding perspective? Isn’t that more of a content issue? I admit I am not a programmer, but as far as I’m aware, if there isn’t content to be posted, wouldn’t any action taken by that code to show said non-existent content be mute? I’m not a programmer, so I don’t entirely know, but it seems to me that it would be far better to focus on content and not code.
I will reiterate my previous suggestion: revamp the entire asset moderation system. It would solve all these issues, and more, if the system was less focused on censoring ridiculous words such as “water” or “beat,” rejecting audio files that include a new VST that the system hasn’t seen, and terminating accounts without warning.
Don’t mean to come off as rude at all, if I do I sincerely apologize. I simply can understand everyone’s frustration.