Server Save Failure

[ariiishark (ariri)]

It occurs in the whole group. (group in question)
Saving is completely broken and we have to resort to either of these things:

• Having somebody in the dev place 24/7
• Saving to a different place, leaving the original place, and then saving back to the original place

Cannot publish either, have to publish to a seperate place as well.

We’ve been getting this error for about a month now. Is there any way to get an engineer on this?

Edit:

New error that we haven’t seen before, started today/yesterday. Uploading to a different place fails the first few times. Only seems to be getting worse!

[s1lly_g00se8]

Hello @ariiishark, I am sorry that you are experiencing this issue. I can assure you we are working on fixing this bug right now. I just have two questions so we can better track down this issue:

1. Is this a TeamCreate place?
2. Can you private dm me your Studio logs (here are instructions with how to find them)?

[vreddym]

Thanks for working with us on the issue @ariiishark. It will also be helpful to know the place ID for which we have the log screenshots.

[ariiishark (ariri)]

It indeed is a team create place!

I have just reproduced this:

in place 3221676855 (under experience 8421780146)
(also in place 15640213988, more errors since active dev place)

I have sent @s1lly_g00se8 a DM of my studio logs.

[vreddym]

Thanks for confirming! are both the places large to exceed 100MB in size? we believe this is what is likely causing the save to fail. We’re working on improving the error messaging on our end.

[ariiishark (ariri)]

Yes! Rougly 140MB when exportd to a .rbxl file.

[vreddym]

We improved error messaging for the two place IDs, can you confirm if you observe the size exceeded error?

[DisneyDude_RBX (DisneyDude)]

This has been an ongoing issue for me too. Last week it suddenly stopped occurring and I was able to publish normally again. As of a few days ago it has started happening again. Getting quite annoying I must say

[ariiishark (ariri)]

Place 3221676855:

Place 15640213988: (huh??, issue might reappear later)

Nothing new in %localappdata%\Roblox\logs either

2024-10-03T08:01:54.304Z,242.304840,35ee4,6 [FLog::Error] Error: Server Publish Failure: HTTP (500): Internal Server Error
2024-10-03T08:01:54.304Z,242.304840,3636c,6 [FLog::Output] sunny valley publish failed.

Team create session was started about 10 minutes ago (8 am UTC)

[vreddym]

We found the first one to map to the correct PlaceId 8421780146. Both the place size exceed 100MB limits, here is an optimization you can try:

• Set the collision fidelity on all of the mesh parts in your game to box or hull.

[ariiishark (ariri)]

Are Roblox places not allowed to be over 100MB? Or is this a limitation of the current implementation on Roblox’s side?

[ariiishark (ariri)]

New error…

[vreddym]

The limitations on upload size from the post here are still valid.

[vreddym]

This should be a transient error - we are working on addressing better error messaging for HTTP 400s as well, thanks again for reporting!

[MrSmith1963 (John)]

Hi, I was just wondering how you use this new Server Save feature. I can’t seem to find a button or anything anywhere.

[ariiishark (ariri)]

[DisneyDude_RBX (DisneyDude)]

I think this should be reconsidered if people are running into problems with this.

[MrSmith1963 (John)]

Oh, no I made a mistake then, sorry, I thought the error message was related to the Live Server Publishing update. – Where you could apply updates without shutting down or restarting servers.

[DisneyDude_RBX (DisneyDude)]

I’m gonna bump this topic once again since I am continuing to have these problems myself, and it is starting to make working on things with a team quite difficult as I am currently only able to use local files and then publish from there. This has been happening for quite some time now, have responded on multiple posts about this issue but still seem to get no support. If this truly is because of place file sizes, I sincerely think the max file size should be revisited.