Sponsored ads stopping after just a few hours, wasting all of the $$ spent on them

[mikelskipples (Skipples)]

Reproduction Steps

I ran 2 sponsored ads today for a combined spend of 40k Robux. Both ads stopped after just a few hours, meaning I only got a small fraction of the players that I paid for. This really hurts the launch of the game.

There are no reproduction steps of note beyond simply running a sponsored ad and watching it stop very early.

Expected Behavior

I expected my sponsored ads to run for a full 24 hours before stopping.

Actual Behavior

My sponsored ads stopped very early, after just a few hours, they are now stuck and have not completed.

Workaround

No work around. I have to keep throwing more money at it and hope that it sticks. Also no idea on timescales for a refund to free up the funds again to run more ads.

Issue Area: Roblox Website
Page URL: Roblox
Impact: Very High
Frequency: Constantly
Date First Experienced: 2022-09-07 00:09:00 (+01:00)
Date Last Experienced: 2022-09-07 00:09:00 (+01:00)
A private message is associated with this bug report

[Megalodox_Official (Jevangelise)]

Can you precisely provide a screenshot of the sponsor’s showing start date and end date?

We trust you totally but it’s better to have clearer details otherwise they’ll ask for it anyways.

[mikelskipples (Skipples)]

++

[mikelskipples (Skipples)]

It doesn’t show here what time they actually stopped though, only what time there were intended to complete.

[SeargentAUS (Seargent)]

Also have this issue

[Dementomancer (Dexterity Genius)]

Sponsors Randomly Stopped - Bug Reports / Website Bugs

[gigagiele]

Sponsors Randomly Stopped

[image] Epic Fix ty roblox <3

Thanks for the report. Are you still experiencing this issue? The OP of the other post said that it was fixed for them.