Management Handbook
Welcome to the Sprinklify Management Handbook! Listed below are all rules and regulations relevant to your position at Sprinklify. Please read through every section: failure to do so will result in consequences. Feel free to ask another staff member if you have any questions or concerns!
Management Expectations
Activity Expectations
Activity Expectations
Being part of the MR Team means you are expected to maintain a consistent activity pattern within our group to ensure that our games are properly attended to and managed. Below are the specific criteria we define as below average, average, and above average for your activity.
Bakery Activity
Below Average: 14 minutes or below daily
Average: 15- 30 minutes daily
Above Average: 30+ minutes daily
Training Activity
Below Average: 1-2 sessions a week
Average: 3-5 sessions a week
Above Average: 6+ sessions a week
Hosting Activity
Below Average: 0 sessions hosted a week
Average: 1-2 sessions hosted a week
Above Average: 3+ sessions hosted a week
Please note that if we notice consistent bare-minimum activity, you will be issued consequences from the HR Team.
→ Inactivity Notices
As an MR at Sprinklify, you’re expected to maintain a consistent level of activity and balance your duties in alignment to our standards. If there is a time period where you know that you cannot meet our standards, then you should schedule an inactivity notice.
To submit an inactivity notice, you should message an HR with a specific start date, end date, and your reason for going on notice. During your inactivity notice, you are welcomed to join our facilities, however, your activity during this time will not be logged and you will be de-prioritised in events such as limited training spots.
We’d like to remind you that inactivity notices are not to be abused, as doing so will result in consequences. Abusing inactivity notices includes: taking an excessive amount of INs on a frequent basis, frequently taking extremely long INs to the point where you are more inactive than active, or using your inactivity notice to focus on working up at another group. If you feel that you cannot be active for a majority of the time, we may advise you to resign from your position.
General Regulations
→ Age: In order to work at Sprinklify, you must be over the age of 13 and have safe chat disabled. If you are under the age of 13 and our HR team is notified or is given valid evidence that you are under 13, you will be terminated and banned from our Discord Server.
→ 2FA & Account Security: As an MR at Sprinklify, you are expected to have 2-step verification enabled on both Roblox and Discord. Upon being hired to join our team, a member of Recruitment will contact you, requesting to see evidence displaying that you have them enabled. This is to avoid any issues that people on our team could face, such as their account being hacked or compromised. Failure to do this within the given time frame will result in removal from your position.
→ Leaking Confidential information: As an MR at Sprinklify, you are expected to keep our staff operations confidential within our staff team. Leaking may include sharing documents or screenshots of chats to those who aren’t able to access them, which will lead to strict consequences. As a general rule of thumb, if they cannot access it, do not disclose it.
→ Chain of Command: When needing assistance, your first point of contact should be #mr-conduct. If the situation is more complex, feel free to reach out to an HR. However, be sure to review all of our documents to have a better understanding of Sprinklify’s operations. As for Leadership members, they should only be contacted as a last resort. Review the contact information dropdown for more information
→ Admin Abuse: You will be granted access to specific administrative commands depending on your rank. More information regarding the commands that you are and are not allowed to use can be found in the Admin Usage guide below, be sure to refer to that or contact an HR+ if any questions arise. Any unwanted use of these commands will result in consequences depending on the severity.
Behavioral Expectations
→ Professionalism & Maturity: Being part of the MR Team at Sprinklify does not exempt you from the rules set for our customers and bakers. As an MR, you must remain mature and act appropriately in our group facilities and Discord channels. You are a role model for others and represent our group and our values; childish behavior is not allowed. This also includes your behavior at minigame shifts: if you are not the host, you are to act and use commands as you normally would. Failing to adhere to our group’s rules and regulations will result in consequences. In regards to grammar, you are not required or expected to use it, however, your sentences must be easily understandable and coherent.
→ Disrespect & Discrimination: Here at Sprinklify, we have a zero tolerance policy for discrimination based on sexual orientation, gender identity, race, religion, or overall self-identity. We do not allow any sort of racism, homophobia, transphobia, or any other forms of hateful speech. If a person decides to break these guidelines, they will be banned and terminated from Sprinklify. Along with discrimination, disrespect towards anyone inside the server will not be tolerated.
→ Common Sense: As part of our MR Team at Sprinklify, you were promoted for your strong character and critical thinking skills. As such, we trust that you use good judgment and common sense in your actions and communication with others. Not all rules may be explicitly said, and some will be unspoken rules, but you are expected to recognize and avoid any behavior that is considered inappropriate.
Management Procedures
Introduction
This document was prepared for our staff to serve an informational purpose in understanding our internal operations. If you have any questions, please do not hesitate to contact a High Rank.
Consequences
As a part of Sprinklify’s MR Team, you’re held to standards that involve your demeanor, conduct, and overall behavior. Misbehaving or improperly following the protocol designed to keep our operations successful will not be tolerated and will serve you with a consequence of any type. Receiving such consequences can interfere with your future advancements’ duration and overall process. We implore you to always abide by our code of conduct, policies, procedures, and every other guideline. If you are unsure of anything, please let a High Rank know before taking action yourself.
Reminders are the lightest type of consequence you may receive. Reminders are issued to MRs who make an extremely minor mistake and will be taken lightly on your account. They will not hold a weight for future promotions or consequences.
Warnings are issued as a more official type of consequence and will be taken into consideration for future instances. They will remain permanently logged and will always be considered, depending on their severity.
Suspensions are only given to individuals who have recently received complicated reports that the HRs are unsure of what consequence to issue. Whenever you are given a suspension, your rank is temporarily removed until a verdict has been decided. If the report is deemed invalid, then your rank will be returned and you can continue doing your usual duties. Although, a consequence could still be issued depending on its severity. However, if the proof that was given is considered valid, your suspension will turn into a termination.
Terminations are the most severe form of disciplinary action, involving the removal of an individual from their position due to serious violations of our code of conduct. These violations include but are not limited to discrimination, leaking confidential information, extreme misbehavior, or anything that the HRs deem unacceptable for you to stay within your position at Sprinklify. If you were terminated due to behavioral issues, you will not be eligible for receiving the Former MR role. Additionally, terminations can occur if you do not complete your requirements more than once or due to extreme inactivity. If you were terminated due to this reason, you are eligible for the Former MR role.
Promotions
Dedicated and hard-working Middle-Ranks are rewarded with promotions to their next rank. However, these promotions are only given to those in good standing with the group, active (going beyond the bare minimum), and always willing to provide a hand to those in need. These promotions are discussed thoroughly by our High Ranks and must go through multiple evaluations to ensure the fairness of the promotion. Not in any circumstance is bias appropriate during these discussions, and those who show a bias towards a candidate are excluded from the discussion. You may think that because there’s competition, it’d be hard to rank up. However, it’s easy to stand out from a group of people if you are consistent with your activity.
Resignations
If you feel like you can no longer consistently contribute to your duties, or you have another personal reason and you unfortunately wish to resign from your position, you should message an HR explaining why you would like to resign and follow their instructions.
We would like to reiterate that every resignation is final; you will not be allowed to revert your decision after your roles have been removed. Once you’ve resigned and wish to retain your position, you’re expected to work up like everybody else, so please think about it carefully.
Reports
If you encounter a situation where you witness misbehavior from another MR, or you suspect another MR is breaking the rules, you must report it to a member of the HR Team immediately. It is crucial for us to understand the whole context of the situation so no false consequences are given out, therefore, you must gather proper evidence of the entire situation before contacting an HR.
If you ever notice someone misbehaving and you are engaging in the act rather than reporting it, you will be subject to receiving consequences as well. This especially applies to group chats containing leaking and other violations of our conduct.
Keep in mind that we do not handle personal drama reports not relating to Sprinklify. If you have an issue with another staff member, we recommend you block them or keep the issue outside of Sprinklify. However, this does not mean that you can be hostile inside of Sprinklify. We will handle reports if they relate to Sprinklify or get too out of hand (discrimination, threats, etc.)
Alliance Visits
When conducting an alliance visit to a group affiliated with us, there are some requirements we ask you to adhere to. As an MR at Sprinklify, you are representing our group and you must show off a professional attitude at all times. While uniform is not required, it is encouraged if you are on an official visit. Any unprofessionalism or breach in our rules will result in consequences.
When a group affiliated with us decides to pay our group a visit, you must also display professionalism at all times, however the uniform is not required in this case. Make sure you welcome our alliance and remain respectful towards them. In both instances, grammar is not required to use.
Bakery Protocols
Supervision Information
While supervising at the bakery, we ask that you spread through the servers to ensure all are conducted properly. Per server, the maximum amount of MRs in a server is capped to three. If other servers are already filled to that point, feel free to choose the server in which you feel needs additional supervision the most.
Our larger servers should also be prioritized. The only servers that are required to be supervised are those that have ten or more players in it. While checking in small servers from time to time to prevent point cheaters is fine, you should be directing your attention to large servers that need it more.
Customer Procedures
| Offense | Consequence |
|---|---|
| Trolling | Reminder > Warning > mute 5min > !servermute |
| Glitching into restricted areas | Reminder > Warning > mute 5min > !servermute |
| Disrespect | Reminder > Warning > mute 5min > !servermute |
| Spamming | Reminder > Warning > mute5min > !servermute |
| Advertising | Reminder > Warning > mute5min > !servermute |
| Harassment | Reminder > Warning > mute5min > !servermute |
| Impersonation | Reminder > Warning > mute5min > !servermute |
| Glitched Clothing | Warning to change > mute5min > !servermute |
| Inappropriate Language or behavior | Reminder > Warning > mute5min > !servermute |
| Point Cheating | Report & Warn > mute5min > !servermute |
| Bypassing (Only if directly and severely inappropriate or discriminatory) | !servermute |
| Raiding [IF Disruptive] | !servermute |
| ALT [MUST HAVE PROOF] | Ban |
| Death Threats | mute5min > !servermute |
| Bypassed clothing | Ban |
| Exploiting | Permanent Ban |
| Hate Speech/Discrimination | Permanent Ban |
| Bypassed Username | Permanent Ban (Inform that they are eligible to appeal once they change username) |
| 3+ ALT Accounts | Permanent Ban |
| Leaking Internal Information | Permanent Ban |
| Leaking Personal Information | Permanent Ban |
Staff Procedures
| Offense | Consequence |
|---|---|
| Trolling | Reminder > Warning > mute 5min > !servermute |
| Hinting | Inform/Answer Question > Reminder > Warning > mute 5min > !servermute |
| Disrespect | Reminder > Warning > mute 5min > !servermute |
| Advertising | Reminder > Warning > mute 5min > !servermute |
| !callmr Abuse | Reminder > Warning > mute 5min > !servermute |
| Point Cheating | Report & Warn > mute 5min > !servermute |
| MR Impersonation | Reminder > Warning > mute 5min > !servermute |
| Inappropriate Language/Advertising | Reminder > Warning > mute 5min > !servermute |
| Advertising On The Group Wall | Delete |
| Bypassing | !servermute (If severely & directly inappropriate) |
| Hate Speech/Discrimination | Permanent Ban |
| 5+ Demotions | Blacklist |
| Bypassed Clothing | Ban |
| Leaking Internal Information | P-Ban > Blacklist |
| Leaking Personal Information | P-Ban > Blacklist |
Additional Information
When consequencing a staff member based on our Staff Procedures guidelines, the Customer Procedures consequence will apply as well. Please keep in mind that any rules being broken in Roblox VC will not result in any action taken against anyone by us unless absolutely necessary. Rather, we ask that you report them directly to Roblox to deal with the situation from there. When consequencing someone in game, it is required to type out the full username to ensure there are no consequences being accidentally issued.
Admin Usage
Cafe commands
| Command | Description |
|---|---|
| !watch / !unwatch | Enables you to view or unview someone in-game. |
| !to | Allows you to teleport to any player in the game. |
| !bring | Allows you to bring anyone in the game. You should not use this command on anybody unless they give you permission to do so. |
| !sit | Intended only for taking photos, such as shift photos, training photos, etc. Abusing this command by using it outside of its intended use is prohibited. |
| !ban | Use this command when banning a disruptive customer, ensuring that you include their FULL username to avoid mistakenly banning someone else. A reason must be included for every ban. (ex: !ban user Trolling) |
| !unban | Unbans a player from the server. It can only be used if a player is banned by mistake, or if an Executive gives approval. |
| !ref | Enables you to refresh yourself or another player in the game. You can only use this command on someone else if they request it or are encountering issues. |
| !res | Sends a player back to spawn. |
| !pm | Allows you to send a private message to another player in-game. |
| !chatlogs | Allows you to see a log of past messages sent in-game. |
| !logs | Allows you to see a log of past commands executed in-game. |
| !joinlogs | Allows you to see a log of players that joined the game. |
| !leavelogs | Allows you to see a log of players that left the game. |
| !stats (known as !info) | Used to check the statistics of a player’s account. |
| !setmessage | Allows you to create a message to all players that will remain at the top of the screen. Do not abuse this command, and use it only when needed. (ex: Welcome to Sprinklify. Feel free to order a fresh cupcake from one of our Team Members!) |
Training Center Commands
| Command | Description |
|---|---|
| !team | Should only be used by the Host or Grouper if the sort command does not evenly sort out groups. (ex: !team user Blossom) |
| !speed | Used to freeze trainees if necessary and speed them back to normal. This command should only be used on trainees. (ex: !speed %Blossom 0) (ex: !speed Blossom 16) |
| !bring admins | Allows the Host to bring every admin in-game to their current location. This command should only be used by the Host, during photo, when the session has ended. |
| !bring %group | Used to bring your group to a station to begin the session. (ex: !bring %Blossom) |
| !m / !sm | Used to display text in the middle of everyone’s screen. Should only be used by the training Host. |
| !h | Displays text at the top of everyone’s screen. |
| !view | Views a player. You can use it on your trainees. |
| !viewtools | Allows you to view the inventory of yourself, a trainee, or a group. (ex: !viewtools user) |
| !removetools | Used to clear the inventory of yourself, a trainee, or a group. (ex: !removetools %Blossom) |
| !uniform | This command is used to equip the Management Uniform, which is required while at the training center. (ex: !uniform me m/f) |
| !open | In cases where the server is not already open, the Host may use this command to unlock the server so that trainees may begin joining. Should only be used by the training Host. |
| !close | Locks the training server so that anyone who is not whitelisted cannot join the server during the middle of a training session. Should only be used by the training Host. |
| !maketrainer | Allows the Host to assign training roles to staff who are in-game. Should only be used by the training Host. (ex: !maketrainer user Blossom) |
| !spectator | Allows the Host to assign the role of Spectator to a General Manager, High Rank, or a first time Bakery Assistant. Should only be used by the training Host. (ex: !spectator user) |
| !conclude | Shuts down the training server and automatically sends the training log in the #training-logs channel. Should only be used by the training Host. |
Management Rank Descriptions & Departments
Rank Descriptions
| Group Rank | Rank Description | Classification |
|---|---|---|
| Bakery Assistant | The first management rank here at Sprinklify. Recently promoted Bakery Assistants will undergo a trial to ensure they are prepared for their time as an MR. Bakery Assistants are tasked with attending training sessions and supervising the bakery. | Middle Rank |
| Supervisor | The second management rank at Sprinklify. As they are no longer an entry management rank, Supervisors are able to have a shadow and can give feedback on their performance. They also can host training sessions and moderate the group wall, in addition to their previous duties. | Middle Rank |
| Assistant Manager | The third management rank at Sprinklify, and the first rank with departmental duties. They can now host regular shifts and evaluate a Supervisor that is hosting their first session. In addition, Assistant Managers will also have Recruitment or Communications duties depending on their desired department. | Middle Rank |
| General Manager | These individuals are now an official member of their chosen department. They must remain active within their department and conduct/attend evaluations on other MRs. Furthermore, they are also given ranking perms to use when necessary. | Middle Rank |
| Executive Assistant | These individuals are knowledgeable on how operations are run. As an HR, Executive Assistants handle promotions, MR consequences, and activity checks. They also gain more authority in their department and set an example for the rest of the team. | High Rank |
| Chief Communications Officer | Chief Communications Officers gain more authority in their department. They are divided into two groups: the Events Leads and the Alliance Leads. | High Rank |
| Chief Recruitment Officer | Chief Recruitment Officers gain more authority in their department. They are divided into two groups: the Trial Leads and the Recognition Leads. | High Rank |
| Chief Administrative Officer | These individuals lead their department. Each CAO will work closely with the Leadership Team to ensure that the group runs smoothly. | High Rank |
| Vice President+ | The Super Ranks are responsible for overseeing the departments and Sprinklify as a whole to ensure it runs smoothly. They present new ideas and work closely together to develop Sprinklify to its fullest. | Super Rank |
Department Overview
As you advance through the management ranks, you gradually receive perks that correspond to a department. From Assistant Manager on, you are given the opportunity to participate in exclusive executive work, allowing you to develop your interest and knowledge in the two different departments: Recruitment and Communications.
| Department | Description |
|---|---|
| Recruitment | The Recruitment Department in Sprinklify specialises in hiring new members to its MR team. They additionally take care of the follow-up after the initial recruitment process, which is the management trial. Recruitment members represent the department as mentors in these trials and monitor new Bakery Assistants’ performances. |
| Communications | The Communications Department regarding Sprinklify is the department that will take care of external operations. The two main operations of the department are hosting events and coordinating affiliations. The purpose of a Communications Department is to engage our community and to grow it through partnerships, therefore, strong interpersonal skills as well as communication skills are essential as a member of the Communications Department. |
Recruitment
Aspiring Assistant Managers
- As a Recruitment Assistant Manager, you will now be able to assist at Recruitment Shifts, which play a key role in our MR recruitments. During these shifts, there should be an increased amount of Shift Leaders who are working towards a role in the MR team. You can communicate one suggestion per Recruitment Shift to the Recruitment Department.
Aspiring General Managers
- General Managers aspiring to become an Executive Assistant in the Recruitment Department are given the ability to recommend Shift Leaders to join the MR Team. Additionally, General Managers in Recruitment are allowed to conduct observations to test potential management members’ ability to manage situations. Furthermore, you have the opportunity to promote new Bakery Assistants, host Recruitment Shifts, and assist with the trial process.
Communications
Aspiring Assistant Managers
- As an Assistant Manager in Communications, you will be expected to assist at minigame shifts. These shifts will be hosted at the bakery, where you can host various minigames to engage with the community.
Aspiring General Managers
- As a General Manager in Communications, you will have more duties within the department. You can now have access to participate in the engagement queue, host alliance visits and gamenights, host community events under Event Lead supervision, and host minigame shifts.
Signed,
HR Team