Studio failing to install, timeout and 502 server error and failing to report analytics

I currently cannot install or play Roblox or Roblox Studio on Windows 11 22621.2428

Here is the log file from the failed installation

2023-10-14T12:54:31.493Z
2023-10-14T12:54:31.008Z,0.008266,03a0,6,Info [FLog::DesktopInstaller] The installer reporter is initialized
2023-10-14T12:54:31.008Z,0.008321,03a0,6,Info [FLog::DesktopInstaller] The command line: "C:\Users\gille\AppData\Local\Roblox\Versions\RobloxStudioInstaller.exe" 
2023-10-14T12:54:31.008Z,0.008388,03a0,6 [FLog::Error] Failed to delete channel from 'SOFTWARE\ROBLOX Corporation\Environments\RobloxStudio\Channel' for baseUrl 'www.roblox.com'
2023-10-14T12:54:31.008Z,0.008415,03a0,6,Info [FLog::DesktopInstaller] Reporting Installer Start
2023-10-14T12:54:43.044Z,12.044709,06ac,6,Critical [FLog::DesktopInstaller] failed Http POST url: https://client-telemetry.roblox.com, code: 0, message: HTTP 502 (Bad Gateway), body <html><body><h1>502 Bad Gateway</h1>
The server returned an invalid or incomplete response.
</body></html>

2023-10-14T12:54:43.408Z,12.408766,0704,6,Info [FLog::DesktopInstaller] Start the Installer thread
2023-10-14T12:54:43.423Z,12.423196,0704,6,Info [FLog::DesktopInstaller] The installer will run InstallNormal
2023-10-14T12:54:43.423Z,12.423255,0704,6,Info [FLog::DesktopInstaller] Fetch flag info
2023-10-14T12:54:43.659Z,12.659114,0704,6,Info [FLog::DesktopInstaller] Installer runs as standard user
2023-10-14T12:54:43.687Z,12.687963,0704,6,Info [FLog::DesktopInstaller] Fetch version info
2023-10-14T12:54:43.756Z,12.756858,0704,6,Info [FLog::DesktopInstaller] Current version: 0.598.0.5980624 and version GUID: version-32301f72dce64d3d
2023-10-14T12:54:44.030Z,13.030469,0704,6,Info [FLog::DesktopInstaller] The system has compatible WebView2 runtime, skip deployment of the WebView2 installer
2023-10-14T12:54:44.123Z,13.123005,0704,6,Info [FLog::DesktopInstaller] Create installation folders
2023-10-14T12:54:44.124Z,13.124809,0704,6,Info [FLog::DesktopInstaller] Download and install files
2023-10-14T12:55:44.128Z,73.128517,06ac,6,Critical [FLog::DesktopInstaller] failed Http GET url: https://setup.rbxcdn.com/version-32301f72dce64d3d-BuiltInPlugins.zip, code: 5, message: HttpError: Timedout, body: PK
2023-10-14T12:55:44.129Z,73.129944,18ac,6,Critical [FLog::DesktopInstaller] Failed to download https://setup.rbxcdn.com/version-32301f72dce64d3d-BuiltInPlugins.zip
2023-10-14T12:55:44.130Z,73.130547,06ac,6,Critical [FLog::DesktopInstaller] failed Http GET url: https://setup.rbxcdn.com/version-32301f72dce64d3d-RobloxStudio.zip, code: 5, message: HttpError: Timedout, body: PK
2023-10-14T12:55:44.131Z,73.131721,1978,6,Critical [FLog::DesktopInstaller] Failed to download https://setup.rbxcdn.com/version-32301f72dce64d3d-RobloxStudio.zip
2023-10-14T12:55:44.132Z,73.132507,06ac,6,Critical [FLog::DesktopInstaller] failed Http GET url: https://setup.rbxcdn.com/version-32301f72dce64d3d-content-textures2.zip, code: 5, message: HttpError: Timedout, body: PK
2023-10-14T12:55:44.133Z,73.133438,43c8,6,Critical [FLog::DesktopInstaller] Failed to download https://setup.rbxcdn.com/version-32301f72dce64d3d-content-textures2.zip
2023-10-14T12:55:44.186Z,73.186623,06ac,6,Critical [FLog::DesktopInstaller] failed Http GET url: https://setup.rbxcdn.com/version-32301f72dce64d3d-StudioFonts.zip, code: 5, message: HttpError: Timedout, body: PK
2023-10-14T12:55:44.188Z,73.188118,1b58,6,Critical [FLog::DesktopInstaller] Failed to download https://setup.rbxcdn.com/version-32301f72dce64d3d-StudioFonts.zip
2023-10-14T12:55:44.970Z,73.970108,06ac,6,Critical [FLog::DesktopInstaller] failed Http GET url: https://setup.rbxcdn.com/version-32301f72dce64d3d-content-textures3.zip, code: 5, message: HttpError: Timedout, body: PK
2023-10-14T12:55:44.974Z,73.974045,25ec,6,Critical [FLog::DesktopInstaller] Failed to download https://setup.rbxcdn.com/version-32301f72dce64d3d-content-textures3.zip
2023-10-14T12:56:27.713Z,116.713661,0704,6,Critical [FLog::DesktopInstaller] InstallerException: failed to download and install version-32301f72dce64d3d, please check log file C:\Users\gille\AppData\Local\Roblox\logs\RobloxStudioInstaller_BFE28.log
2023-10-14T12:56:27.713Z,116.713860,0704,6,Critical [FLog::DesktopInstaller] C:\buildAgent\work\ci_deploy_ninja_boot-x86_git\Client\Installer\Windows\src\Installer.cpp(352)\RobloxStudioInstaller.exe!0094DCF7: (caller: 0094CEF9) Exception(1) tid(704) 80004005 Unspecified error

2023-10-14T12:56:27.738Z,116.738297,0704,6,Critical [FLog::DesktopInstaller] Reporting Installer Failure
2023-10-14T12:56:41.760Z,130.760101,06ac,6,Critical [FLog::DesktopInstaller] failed Http POST url: https://client-telemetry.roblox.com, code: 0, message: HTTP 502 (Bad Gateway), body <html><body><h1>502 Bad Gateway</h1>
The server returned an invalid or incomplete response.
</body></html>

2023-10-14T12:56:41.760Z,130.760193,0704,6,Critical [FLog::DesktopInstaller] Installer thread completed with Failure "failed to download and install version-32301f72dce64d3d, please check log file C:\Users\gille\AppData\Local\Roblox\logs\RobloxStudioInstaller_BFE28.log"
2023-10-14T12:56:41.760Z,130.760803,03a0,6,Info [FLog::DesktopInstaller] Shut down InfluxPointsReporter with timeout 200 milliseconds
1 Like

It looks like you are also experiencing the same issue we are having on this topic.

A temporary solution we have found is that you need to open the installer many times and it would eventually install itself.

We’re tracking this in the bug Jiji mentioned, and there have been fixes pushed for downloads on slow connections.