The issue that I’ve encountered is that I am told by support that my bundle follows the Terms of Service, but the asset itself is not appealed, even after being told that I’ll only have to wait atleast 3 business days.
The following image is what support told me on November 22nd, for the Bundle ID 1133898.
And here is the following Bundle ID 1133898 that was mentioned in the post, in the present date December 14th:
I have checked that all dependencies of the asset were both appealed and untampered with, and this asset has been approved, both through the upload sequence and with support.
Unfortunately this has happened with almost every appeal I’ve sent on a bundle, it has been more than 3 days for every asset and yet nothing is done to restore them. Meshparts that I’ve appealed previously have gone through this sequence without issue.
Expected behavior
Bundles that follow the Terms of Service and have been approved by support should be restored in atleast 3 business days as stated by the support agent.
They really need to find a solution to this issue. Bundle creators are heavily affected. I never received my millions of Robux because my bundles were deleted, even though Roblox support stated that the bundles didn’t violate any rules. Despite this, they weren’t restored within 7 days, and everyone automatically received their refunds.
We’ve been waiting for the Appeals team to successfully restore them for a long time, and even though we were assured the bundles would be restored within 3 days, we haven’t seen any changes.
@PseudoRNG3816 , you asked this user to create a new thread, so I’m tagging you. I hope this report is clearer and more to the point, and that it gets addressed more quickly, helping to resolve my issue as well.
Make sure to like/reply to it, it brings more attention to the issue