Textures and assets are failing to load

Mister33j · April 3, 2023, 9:03pm

reproduction steps

this issue is mainly happening in Blackhawk Rescue Mission 5, join the game, click on Ronograd (20 player openworld servers)

issue description

players in the official PLATINUM FIVE discord server were complaining about a clothing bug where clothing in-game fails to load, and the bug started a few days ago

now they are having texture issues

expected behaviour

all textures in-game should load

actual behaviour

textures arent loading

all of those images are not mine

Issue Area: Engine
Issue Type: Asset
Impact: High
Frequency: Often

Focia19 · April 3, 2023, 9:06pm

We’ve filed a ticket into our internal database for this issue, and we will update you when we have further information.

Thanks for the report!

KovarMachane · April 5, 2023, 12:11pm

Maybe related to this: Since a few days, a mesh sometimes/randomly fails to load on a client. It is not new in the game, it has been used for years. After rejoing usually the client can see the mesh.
No error message nor warning is shown in console.
The mesh ID: rbxassetid://563829354

igHunterKiller · April 26, 2023, 11:06pm

We have been investigating this issue and have a fix internally. We are currently working on deploying it. I will post again when the fix is active and in full release.

Mister33j · April 26, 2023, 11:36pm

you should focus more on this bug report created by the owner of the game, just in case you need more information (rbxgameasset://id URL is used on the uniforms, according to the owner)

igHunterKiller · July 31, 2023, 9:25pm

Cross-posting here for visibility - as of about noon PST today, we enabled something in the engine we hope fixes the bad behavior in BRM5 and other experiences where it might’ve been seen. If you still experience the soldier uniforms not loading, please post here or in the bug linked above by moyai.