"The permission levels on this place prevent you from entering"

Planet3arth · July 13, 2018, 7:36am

Yeah, so all of a sudden a large chunk of my players get this error message when trying to play my game. I haven’t changed anything in awhile, what could have happened?

ultraveIvett · July 13, 2018, 7:48am

Make sure that it is not friends only. Also is your game on Experimental Mode? The update is out and will prevent people that aren’t in your friends list from playing, as well as users that are below the age of 13.

Planet3arth · July 13, 2018, 7:49am

Well there is still about 450 players right now, I only have 12 friends? It does say that it is experimental mode, but it shouldn’t be since everything is fe?

ultraveIvett · July 13, 2018, 7:50am

Just updated my post I mentioned that 13+ players can play.

Planet3arth · July 13, 2018, 7:51am

I guess this is another issue then. How do I make the game non-experimental mode? Every place is FE…?

ultraveIvett · July 13, 2018, 7:53am

There must be another issue because if your game has FE enabled then it’s not Experimental Mode.

ultraveIvett · July 13, 2018, 7:57am

Just checked your game and I was able to play it. Can you double check that FE is on? If yes, go to the Develop page and find the game and see if it has the orange Experimental Mode tag. If it does and you have enabled FilteringEnabled, join the game.

Planet3arth · July 13, 2018, 8:02am

It is definitely FE on all places. I played it myself, but still marks it as experimental mode…

ultraveIvett · July 13, 2018, 8:05am

The main place is probably not which is what makes this issue. Open your main place on Studio and then simply click the Game Settings button which you will find in the VIEW tab or something and then select the Off option for experimental mode and join the game.

Planet3arth · July 13, 2018, 8:12am

uh yup, it’s been off this whole time

ultraveIvett · July 13, 2018, 8:13am

Can’t think what else this could be.

Planet3arth · July 13, 2018, 8:23am

Anyone know what’s going on?

EchoReaper · July 13, 2018, 8:24am

Can you post a screenshot of this tab?

Planet3arth · July 13, 2018, 8:26am

EchoReaper · July 13, 2018, 8:29am

Probably caused by this issue. All created games need to be joined for them to be registered as filtered, and once a non-FE place is added as a created place, it’s never possible for it to be converted to FE.

Planet3arth · July 13, 2018, 8:30am

Wow. So for the time being it’s unfixable?

EchoReaper · July 13, 2018, 8:31am

Yes. Send an email to devrelations@roblox.com about this though – they may be able to work with engineering to address the problem.

Planet3arth · July 13, 2018, 9:05am

alright thanks, dang this is crazy and needs to be fixed…

KnightGaladeld · July 16, 2018, 5:28pm

The error message has been updated to display the correct messaging. Thank you for helping us report this issue to engineering.

KnightGaladeld · July 16, 2018, 5:29pm

For the CreatePlaceAsync issue - we’ll be contacting you later this week with more information.