Re-filing because engineers marked this as fixed, which couldn’t be further from the truth. None of the actions outlined in their seemingly reassuring response were actually carried out (at least from an end-user perspective like mine). @Cheesewu
The “changes” implemented have not curbed this issue. Copies of Roblox items continue to flood the catalog daily and consistently appear on the best-selling page.
Not a single “sweep” has been performed. My investigations show that all removed heads resulted solely from user-generated reports.
The engineer never looped back as promised—instead, the report was silently marked as “Fixed” and closed without a proper resolution.
The handling of this significant bug report has, quite frankly, been appalling, hence my decision to re-file.
All of the assets circled have been up for multiple months. Reporting does absolutely nothing.
Expected behavior
I expect moderation to clean out these copied assets from the Dynamic Head catalog. I currently see alot of sweeping being done for accessories, which is good, but I feel like there’s not enough attention being brought to this issue on other sections of the catalog.
Not only is this annoying for actual legitimate creators which take time to create innovative ideas to even compete to the likes of these stolen items, but for the limited owners of SSHF and other copied faces that have to deal with being belittled by a 75 robux dynamic head.
I feel like it would of been a little more efficient to ping the original mods on my post instead of reposting the entire thing, but I can see what your saying
I think it’s important to make the distinction between the following two types of copies:
“identical” copies - These items are exact copies of existing Roblox items.
“near-identical” copies - These items are not quite exact copies of Roblox items but are pretty similar. For instance, they might be missing eyes or have extra marks.
Identical copies should ideally always be taken down, and the changes I mentioned in the past referred to improvements for identifying and taking down identical copies. It’s possible for identical copies to slip through though, so feel free to share asset/bundle ids for items that are identical copies and I can help take a look.
Near-identical copies require a bit more thought, and these seem to represent a couple of the items mentioned in the report. Abuse reports are a great way to raise awareness about these items, but if you have example items that you’ve reported that believe should be taken down, feel free to share and I can confirm with our mod team what the expected outcome should be.
I understand this distinction is important, but for multiple reasons, it’s essential that near-identical copies are removed as well (as many have been previously). As previous responses have highlighted, by not removing near-identical copies, moderation is effectively allowing users to bypass moderation through methods like uploading multi-part faces or making slight alterations to infamous Roblox faces to avoid detection.
Navigate to the “Recommendations” section of any copied face, and you’ll consistently see examples of this. Moderation currently appears completely out of touch and significantly behind the problematic state of the catalog. Something urgently needs to change.
If you enter the name of any infamous face on the Rolimon’s deleted UGC page, you’ll notice near-identical faces have historically always been removed. It largely depends on whether the moderator chooses to perform their role correctly and adhere to established precedents. Due to this, I’m doubtful that asking the moderation team directly about the permissibility of these items will yield a proper (or realistic) answer, as each moderator interprets the rules differently and often disagrees (with many moderators outright rejecting all copied faces, regardless of similarity—which itself is a significant issue).
I also believe there might have been a misunderstanding—the original report you addressed did not specifically focus on identical copies. At the time, the best-selling Super Super Happy Faces were only near-identical, as they included eyelashes to evade moderation.
Currently, the issue has escalated further—again, it appears you might have overlooked that the top-selling copied head at the moment, the Epic Face, is a 1:1 exact copy.
Reporting via Report Abuse, DSA, or any other reporting method achieves nothing, and moderators consistently ignore the clearly-defined Marketplace Policy:
These faces violate the Marketplace Policy rule against copying official Roblox items, and as a user mentioned earlier, they also violate the rule prohibiting the upload of non-dynamic faces.
Overall, the main issue here isn’t that “they’re not identical, and moderators only remove identical copies”—rather, it’s that moderators seem completely uninformed (or perhaps have been instructed to deliberately ignore these reports), and refuse to remove ANY copied faces at all. To be completely honest, the only somewhat reliable method of having copied faces removed is by using “Report Abuse” with the reason “Other,” and even then, success depends entirely on which moderators are active. If you’re fortunate, a few identical or very similar copies with minimal favorites might be deleted. However, I’ve never seen Report Abuse succeed on items that have existed for more than a week with hundreds of favorites.
If you wish to improve moderation quality regarding these items (since I doubt it’s straightforward to handle this via validation), I recommend reviewing this more detailed report:
I hope this helps clarify the issue. I look forward to your response.
I’ll break down the previously mentioned points and try to provide answers to them:
Exact duplicate of Epic face exists on the marketplace - Thanks for pointing this out. I’ve pushed an update to help moderators identify exact duplicates of the Epic face during the review process that should prevent more copies from being uploaded. I’ll forward the item you’ve linked to moderators, and feel free to share more exact duplicates of this or other faces when you run across them.
Near duplicates (or “near-identical copies”) exist on the marketplace. Moderators don’t accept reports on these items - For these reports, have you been sending emails to this email: Copyright_agent@roblox.com? Reports submitted through other methods might not be actioned upon since the category on the report isn’t “IP Infringement”.
Items being combined to make copies of classic faces - Are there examples of which items can be combined to replicate the face?
Couldn’t agree more - Every dynamic head which doesn’t display atleast one frame of animation should be promptly eliminated and the owners account shall be executed.
Thank you again for continuing to follow up on this.
Appreciate this—will do. That said, the bundle still hasn’t been removed, and it represents only a tiny fraction of the overall issue. There are thousands of identical copies currently live on the marketplace, many of which were uploaded after the original bug report was prematurely marked as “Fixed.” This really doesn’t instill much confidence that the “update” you mentioned will fully prevent future uploads, and it highlights a bigger need for clearly defined moderation protocols to address these assets. I shouldn’t have to manually link every offending item in this thread either—there used to be avenues for reporting that actually led to takedowns.
But just to make a point, here’s a small sample of the many 1:1 copied faces I’ve encountered recently (yes, this is only a small fraction of what’s out there):
I think there’s a misunderstanding here. To my knowledge, Roblox has never taken down catalog asset copies via IP infringement claims—that would trigger a “Copyright Violation” takedown reason. Instead, all removals I’ve seen have used the “Spam” category. Copyright-related takedowns carry more severe consequences (three strikes = account termination), whereas “Spam” strikes merely lead to temporary UGC suspensions. The takedowns clearly fall under the purview of regular moderation, not the copyright team. And to reiterate my main point, moderation has become completely unresponsive—even for blatant 1:1 copies.
For what it’s worth, I did try contacting the suggested email anyway—and as expected, received a canned, non-helpful response within hours:
I appreciate that you’re trying to offer potential alternative explanations, but at this point, it feels like we’re grasping at hypotheticals to justify why these reports are going nowhere. Whether it’s “they’re not exact copies”, “the wrong report category was used”, or “mods can’t handle IP-related reports”—none of those reasons hold up anymore. This issue stems from inconsistent and ineffective moderation policy, plain and simple, and that’s what needs to change.
Some examples have both parts uploaded by the same group, while others are mixed and matched. Either way, none of this content is original—it’s all directly ripped and reused from existing Roblox IP, whether that’s just the mouth, just the eyes, or both. None of the content is original.
I’ll use the same format as my previous responses and break down the various points we’ve talked about:
“Identical” copies - Thanks for sharing the additional list of items! A portion of the these items aren’t considered “identical” copies, but I’ve forwarded the entire list to moderators. Note that it might take a couple days for moderators to process the list and moderators may also decide that certain items aren’t similar enough to be considered copies.
“Near-identical” copies - It sounds the main concern is being unable to have reports on near-duplicates be actioned upon. I’ll do more investigating on my end and respond with more details in the future, thanks for your patience!
Combination of items make copies - These kinds of items can be challenging for our moderation systems and for moderators to detect. I don’t have any updates here at the moment, but we’ll continue to look into this issue.
For other topics (for instance, Korblox items or dynamic heads that don’t animate), feel free to start a new post.
This report is an exact duplicate of this previously-filed one: Top Selling Dynamic Heads are stolen assets
