Unsupported file format

Help and Feedback Scripting Support
#1

I recently made one of my projects streaming enabled to improve the clients performance however a issue has come out of the blue.

After turning on streaming enabled I started getting the following errors for certain audios.
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This is my first time encountering this issue(assuming its a bug) if you guys know whats causing this or perhaps could give a insight on a fix much would be appreciated.

Also quick note that the audios that are giving off this error are in fact supported or else they could not be uploaded to the website to begin with I have only started getting this problem after streaming has been enabled.

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Unsupported file format
#2

Another user is experiencing the issue too. Copying over from their thread.

If you can isolate the component in a functional state, save it as a .rbxm (Instance → right click → save to file) and then upload it here. If you isolate it as a single component, upload the bare minimum needed to reproduce the error to a place, then save it as a .rbxl (In studio, Settings - > Download a copy) and then upload it here. This is to help reproduce the issue. Alternatively you can provide detailed steps on how to reproduce it 100% of the time.

What I have tried:

  • Sound instance in workspace, SoundId of rbxassetid://376120075. Ran :Play() on it both in and out of a test play.
  • The above with streaming enabled.
  • The above with the sound in a part loaded which is loaded into the client.
  • The above with the sound in a part which is far away and hasn’t been loaded in.
  • The above on the server.
  • The above on the client.

As an additional question for you, if you disable StreamingEnabled does the problem resolve itself? Please provide more information about your implementation.

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#3

There were some changes related to playback of corrupted audio files. Corrupted files have been problematic recently. I’m just guessing at the moment based on the timing.

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#4

Thanks for the effort in the replies, the issue has been resolved.

I simply restarted studio entirely after enabling streaming enabled and since then I haven’t been receiving any errors regarding unsupported file format.

Perhaps this was just a small bug.