Uploading audio loops; unwanted silence

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#1

I understand this isn’t the right category, but I can’t post in the bug reports category for some reason.

The Issue:

When uploading audio loops in the .ogg format to roblox through studio or the website, studio will add unwanted silence to the end (or beginning I can’t tell yet) of the audio file. This creates a break in the would be perfect loop.

What I’ve noticed:

This is an issue that has only recently come up. I had previously uploaded another loop a couple of days ago that worked just fine, but upon re-uploading for testing, the very same audio file had added silence.

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The working audio ID that was uploaded before the bug:

  • rbxassetid://6946887030

The reuploaded audio (same file on my machine) ID:

  • rbxassetid://6958166674

I have also had a friend of mine try uploading an audio file that loops, and they also encountered this issue.

I suspect something changed with how Roblox uploads their audio files and was wondering if you guys had any thoughts or input on this.

Any help is greatly appreciated in advance.

1 Like
Uploading .ogg files magically turns into .mp3 files
#2

contact @Bug-Support showing them photos and telling them how to repro issue.

#3

There is a question about the audio. If you can open Audacity, can you review the end section of the audio and see that it doesn’t leave some kind of silence?

2 Likes
#4

Yes, I forgot to mention in the original post that audacity shows the audio to be a couple tenths of a second shorter, without any silence

#5

Uhoh, I investigated the audio and it turns out it isn’t an .ogg file! You have an .mp3 file, in fact! Here is how I did it:

  1. I opened the links to respective audios
  2. I downloaded the preview audios through some magic of inspect element; the asset is available under some content delivery network
  3. I checked their extensions, proven to be the issue:

The new audio:

The old audio:

1 Like
#6

Uhoh, I investigated the audio and it turns out it isn’t an .ogg file ! You have an .mp3 file, in fact! Here is how I did it:

That must be part of the problem then, because that file as of uploading it to roblox was an .ogg file without a doubt.

#7

I don’t think it is an .ogg file. Can you double-check its information(data) through its file? If that doesn’t work, can you upload your file here?

1 Like
#8

Maybe roblox is somehow misidentifying/converting the audio upon uploading? And in turning it into in mp3 we are getting the added silence that mp3s come with.

#9


Capture

Good idea, I didn’t realize I could upload audio files.

#10

Okay, I just checked without having to download it, it is indeed an .ogg you’re holding there. While that’s a concern, I have to check if there were any other audios affected by the same issue or not.

#11

Finally, we confirm this is indeed a bug.

1 Like
#12

Well played! thanks for uploading the bug report. Hopefully this gets sorted out soon.

#13

Thanks for the report! We’ve filed a ticket to our internal database and we’ll follow up when we have an update for you.

#14

Thanks for the report! We have fixed the issue and this should no longer occur now.

4 Likes
#15

All fixed! My appreciation guys, ( ´ ▽ ` )

#16

This issue should now be resolved! If this issue is still occurring, please create a new topic for us to look into.

1 Like
#17

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.