What is a Right-to-erasure request and how do I handle it?

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#1

Hey Devs,
I’ve recently gotten this message twice in my roblox inbox. What is a right-to-erasure, and what do I have to do?

Any answers would help. Thanks!

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#2

(To preface, I am not a lawyer and this is not legal advice.)

Based on what is mentioned in the About GDPR and CCPA Roblox Creator Hub guide, upon receiving that request, you may need to delete any stored data that was specific to that player:

Impact on Developers

As a developer, here are some ways to honor a player’s rights under GDPR and CCPA:

  • You may receive a message from Roblox regarding a personal information deletion request. Roblox takes special care to verify these requests to ensure that they’re legitimate, so you should only comply to requests from Roblox. If a player contacts you first, please ask them to make the request at Roblox Support.

  • Aside from user ID and username, do not store other forms of personal information such as birth dates or personal photos.

  • If you’re asked by Roblox to delete personal information about an individual who has exercised their right under GDPR or CCPA, you may need to delete specific data from your experience’s data stores.

  • If you have already stored other personal information beyond what Roblox provides access to, remove it and update your experience so that it doesn’t store that data in the future.

In another Roblox Creator Hub guide regarding Data Stores, it is explained how to remove in-game data that was stored in a Data Store:

Removing Data

RemoveAsync() removes an entry and returns the value that associates with the key.

local DataStoreService = game:GetService("DataStoreService")

local nicknameStore = DataStoreService:GetDataStore("Nicknames")

local success, removedValue = pcall(function()
	return nicknameStore:RemoveAsync("User_1234")
end)
if success then
	print(removedValue)
end

This process should become easier in the future once the UserDataStoreService is released.

For additional info regarding right-to-erasure requests on Roblox, including some of the reasons why it’s important to comply with it, I’d recommend reading through a previous post I made about the subject:

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#3

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