“Unable to verify you have access to this game” error makes our game with 1000+ concurrents unplayable

Bug Reports Website Bugs
#1

Reproduction Steps
Go to the URL of the impacted page. This occurs on all browsers.

Either way my device info is as follows:

  • User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/98.0.4758.102 Safari/537.36
  • Platform Type: PC
  • Device Type: ComputerUser agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/98.0.4758.102 Safari/537.36
    Platform Type: PC
    Device Type: Computer

Expected Behavior
We should be able to play and edit the game as normal.

Actual Behavior
We are unable to play or edit the game. If we open studio we get the following error:

Our game was reaching ~ 1000 concurrent players before this issue occurred.

This is our lobby place. Our start place is fine but because our lobby place is broken we are unable to make updates or open our game. We are unable to make a new lobby place because we cannot edit the current one.

Issue Area: Roblox Website
Page URL: [NEW MAP!] Rush Point [BETA] - Roblox
Impact: Very High
Frequency: Constantly
Date First Experienced: 2022-02-28 12:02:00 (-07:00)

4 Likes
#2

I had a very similar experience recently, if you have already tried to change vpn (if you are on one), re-install studio or restarted your pc then I dont know what seems to be the issue.

1 Like
#3

Hi, I am the owner of the game. A VPN doesn’t help as it is affecting everyone across the globe. There is no one able to play the game due to this issue regardless of using a VPN or not.

3 Likes
#4

Just following up. Can you confirm this is no longer a problem? @Scarious @firsttobebear

1 Like
#5

Thanks for following up, we can confirm this is no longer a problem!

1 Like
#6