I am having issues logging into my Roblox account and it seems Roblox has no interest in helping with this issue after I messaged them through email support.
Basically I have 2-step authentication enabled on my account for extra security. However, the problem is that I cannot sign into my account after logging out from it because my old phone broke and I cannot get the codes for some reason to my new phone from the authenticator, leaving me not being able to get into my account on any device. I believe I installed the right authenticator app (Google) but some reason I am not getting codes sent to my current phone through the authenticator.
The part that annoys me the most is that I’ve emailed Roblox a handful of times and they tell me the exact same thing; use the backup codes. The issue is I can no longer access these backup codes because again my old phone is broken leaving me not being able to check these old codes. As far as right now it seems Roblox has no interest in helping me out with this after I told them to just manually remove the 2-step authentication from my account temporarily until I sign in and then add it back after.
Again, as far as it seems right now, I don’t think I’ll be able to sign back into my account and I’ll have to end up creating a totally new one. This is an issue for me because I do have Robux currently on my account (SuperFastRari) and also group’s that are important to me that I own on it. Please help me with this issue Roblox because at the moment you have been completely ignorant and careless to this problem I am having.
Sincerely,
SuperFastRari