2 Step on for accounts unverified

Reproduction Steps

Need an old unverified account. I have two bot accounts that I use for automating group ranks and such, however I cannot login to one of them due to it having a 2 step on even though I never turned it on for the account, and there is no verified email for the codes to send it to. One of the bot accounts did have a verified email, however I had never had two step on for it and I just got a two step prompt for it.

Expected Behavior

Not have 2 step be enabled when it’s not toggled.

Actual Behavior

I am prompted by two step even though my account does not have it enabled.

Workaround

I do not, and now one of my accounts is seemingly locked because of this issue.

Issue Area: Roblox Website
Page URL: Roblox
Impact: Very High
Frequency: Constantly
Date First Experienced: 2022-08-25 00:08:00 (-04:00)
Date Last Experienced: 2022-08-25 00:08:00 (-04:00)
A private message is associated with this bug report

5 Likes

If I’m reading this correctly, this is intentional behavior. Roblox released an update a while back, that, if you had a verified email, you would get occasional checks with 2 step verification, even if you explicitly toggled it off.

I haven’t experienced it much myself, but I can confirm this bug is real and has happened as of when the random 2 step check update happened
(only twice I’ve had unverified accounts ask for emails, and both times they seemed to fix themselves after a week or so of waiting. If they’re still broken after a week, I’d imagine contacting support and being patient enough for the long chain of replies you’ll need to make to clarify your issue would get you back in)

I have also in the past had verified emails without 2 step turned on give me the random 2 step check but not actually send any emails out, but I’d say that’s a seperate bug.

2 Likes

You didn’t read correctly, only one account had a verified email while the other did not.

Issue is still persisting, can I get a reply on this?

I’d just verify the account if I were you.

I literally can’t even login to the account to verify…please read before posting.

Still waiting on an engineer to get on this as this is actually critical due to 2fa bugging out.

Thanks for the post and sorry for the late response. I filed a ticket to our internal database.

2 Likes

Hey folks! Just closing out this thread since it’s been a few years—if you’re still running into this problem, please feel free to create a new bug report.

1 Like