2-step verification email not sending

upon logging in to my account, i was signing in with a capital letter at the start of my username, which is not there in my actual username. i proceeded to press log in and was prompted with the 2 step verification page, however no email was sent to me. i continued to try again. still no email.

i then did the exact same thing, however entered my username case sensitive, and the email was then sent and i could then log in.

this isn’t a major bug but if users don’t figure out why the email isn’t sending they may end up locked out of their account. if your username was xX_GamerBoy21_Xx and entered it as xx_gamerboy21_xx you would not receive the 2 step verification email.

I’m not able to reproduce this issue. What page were you trying to log in to?

This could be unrelated to capitalization and the email for your first attempt just coincidentally arrived when you entered the lowercase capitalization.

I’ve had the email take a while to arrive before.

i believe it was Log in to Roblox
as suggested by @Corecii it may just be coincidental, however it has happened to me on multiple occasions