502: API Services rejected request with error. Error code: 0 Reason: An internal server error occurred


I keep getting these errors reported through out the day, my game has less than 20 CCU most of the time so it’s a surprise that these keeps popping up

Happens with both Datastores and OrderedDatastores

I am respecting rate limits and using proper code practices

Some 5xx is expected, we don’t offer 100.00% reliability. 5xx errors are not your fault, it means we failed to serve the request on the Roblox side, no action item for you other than retrying.

Is this having any impact to your experience and if so what is the impact?

I see, thank you!

No impact yet, possibly low impact for Leaderboards, not as critical if it’s not displayed

Possible high impact, data not loading, however I’m using Profilestore so it has a built-in retry and error handling

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Got it, I’ll close this out for now since there is no impact and some 5xx is expected in any distributed system (not just Roblox platform). I think we currently strive to provide something like 3.5 9s (so 99.95% reliability) on cloud services for creators.

Of course, if it starts happening significantly and starts impacting your game, we’d love to know in a new bug report once that happens (but we’ll likely get alerted internally to it as well in that case).

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