Our game, Animations: Mocap had 7,000 CCU. Players were reporting severe connection issues so we took the game offline for about 15 minutes to see if that would fix the issue to no avail.
We only have 800 CCU at the time of writing, and a poll in our Discord server (a small subset of our community) shows that a lot of people are unable to connect, and those that can are having various issues
It is unlikely an issue on our end as the only changes made were related to chat modules. We started recieving reports of these issues today, a few hours ago.
I’ve been in the server for a solid two minutes now and only a few things have changed (mainly animations playing), everything on the server is just frozen, I can’t even view the server log.
I quickly tested on Adopt Me, everything there works fine. You can also see from a Discord server poll that this is a largescale game-specific issue impacting servers.
Please do not reply for the sake of replying, we have already exhausted most common solutions.
With that said, the player count appears to be recovering, but most of the servers are marked as ‘Slow game’ and our players and staff are reporting major lag issues.
EDIT: Nevermind… Just dropped 400 players right now.
Please do not continue replying if you are going to ignore everything I’ve said and the OP. These issues appeared without an update and reverting to a previously working update does not solve the issue.
Moreover, this is a front page game; we are absolutely certain there are no backdoors as all of the code was originally written and is hosted on the game page.
Make sure that your original code is optimised and not using stuff like while true do when the client is loading, I tested 10 front page games and none of them have your issue of not loading quick.
(and before you reply with ‘Please do not continue replying if you are going to ignore everything’, I have read everything you said.)
If you had read what I said, I said to make sure your original code is optimised and that I read everything you said.
But if the issue was not a thing in your week old version (when it first released) then you probably have a plugin with a backdoor or causing the lag.
No plugin changes recently on myself, likely the same for the 1-2 other people with game access. Also reverted from the web page rather than studio, meaning plugins would have had no opportunity to do anything.
Now that you sent pictures of the console,
game.Players.LocalPlayer.PlayerScripts.ChatScript.ChatMain is your problem.
What I mean by your problem is that the script is causing the roblox client to freeze and after a certain time it causes one of roblox’s protections to fire and cancel the script from running giving the error and letting the game persist
Strange that rolling it back didn’t help. I’ve had the same errors your players showed before when I made a change that tried to do too much without yielding.
Depending on what the changes were to the chat script, consider adding some additional ways for it to yield.
An example could be trying to load the entire chat history since the start of the server into a GUI, including some expensive tasks, without yielding at all.
As you mentioned though, this should have fixed with the rollback if you published the old version from studio and shut down all the servers afterwards.
I am in the process of checking over bug reports and following up on some bugs that haven’t received any activity in a while.
Is this issue still occurring or can you confirm that this bug has been resolved? We are having a hard time reproducing this issue
