Greetings, Acai Community! In order for both of our members in general as well as our Management members to fully be aware of Acai’s functions, operations, and regulations, we have formulated a handbook. We do hope this is a major help in answering most of your questions. If there’s something that unfortunately is not in our handbook, you may always forward the question to a Management, Executive, or Leadership member; we’d be more than happy to fulfill your needs. Thanks for visiting our handbook!
Common Q&A
There are many questions that are asked an outrageous amount of times each day. Therefore, this will be helpful in answering most of the “basic” questions.
[1] What is Acai?
Established in 2020, Açai is a well-prepared company prospering to amend the ROBLOX community, it is our mission to provide you with scrumptious items and tropical beverages. As a modern-day establishment, we are distinct compared to others, we strive to illustrate devotion and success. We are recognized for the warmth we provide within’ this community.
[II] How do I work here at Acai?
Acai offers many job opportunities 24/7, and we’d love to have you on our hard-working staff team! Here at Acai , we host daily interview sessions for you to attend. If you’re seeking a job at our wonderful establishment, you may find the times located in the description of the Interview Center. If you do happen to pass your interview, you’ll be able to gain the role of “Trainee”. You will then have to attend a training session to officially begin working behind the counters! Keep in mind you are welcome to attend as many sessions as you want if you fail, the main key is to keep trying.
[III] How do I deal with trollers and exploiters?
You may encounter a troller or exploiter time to time at our juicery. It’s required you handle such situations efficiently, swiftly, and professionally. Whilst dealing with trollers, simply ask the individual to stop before issuing an official warning. We only give ONE warning to trollers- if they refuse and continue their prohibited behavior, contact a Staff Assistant+ immediately so they may kick/ban the user.
[IV] How do I become part of the Management Team?
Here at Acai, we release applications for staff members to have the amazing chance of becoming part of our productive Management team. You may keep an eye out for our Discord, as we’ll release them whenever we feel like we could use more additions to our team. Whilst applications are not going on, we always seek for dedicated, active, and respectful Senior Juicers to become a Staff Assistant!
[V] How do I become an affiliate with Acai?
We do greatly appreciate your interest in becoming a possible affiliate with our company. In order to do so, the questions are located further below this document. Simply gather your responses, and send it to a Relations member; we’ll go from there. Either on a Google Document or typing it out on a Discord is fine, however constructing it on Google Docs shows more organization which we’d appreciate.
Guidelines
There are some guidelines that we’d like to keep you aware of whilst visiting Koca facilities to ensure a safe, yet fun environment for Acai players.
Respect is a must here at Acai. It’s required that everyone practices respect to each other, as disrespect will not be tolerated and instead will result in consequences. In addition, it’s asked to follow all Management & Corporate members’ commands.
Trolling is extremely prohibited and banned from our premises. If you show unpleasant behavior whilst at the cafe or any of our places, action will be taken immediately. This ties into exploiting, as exploiters will be permanently banned.
If you are a Juicer here at Acai and are looking for a promotion to Staff Assistant, you must not hint as it will decrease your chances tremendously. It’s a sign of un-professionalism as well - all Acai staff members must maintain the skill of showing professionalism. This includes having a positive attitude, and having APPROPRIATE attire.
Spamming or excessive capitals is prohibited, it causes nothing but disturbance and you will be removed immediately upon observance.
Advertising will result in an automatic ban, we do not appreciate any individuals recruiting certain groups for their own good at our premises OR Communications server. Acai is not a group to simply recruit.
We truly do not mean to be strict with these regulations in any way, we’d just like to keep our environment safe for everybody. We’d love to hear your suggestions as to what’d you like from us, as we want to make all of your experiences enjoyable!
Affiliate Information
If you are interested in forming an affiliation with us, we recommend that you continue reading as there is vital information included.
Alliance Requirements
Your group must have a minimum of 150 members. Exceptions can be made depending on how well the establishment functions overall. Your group may not consist of botted members at all.
Please be mindful that your establishment must maintain a moderate level of activity at all times. We expect your community to be productive, interactive, and overly functional.
Your establishment must have a good/maintainable reputation. Please note that we cannot form affiliations with toxic, problematic groups. Exceptions may be made to this requirement depending on the group’s growth and evolution after a certain incident.
Our Relations department members will be required to oversee your Discord server & ROBLOX group to determine how well your establishment functions. If a negative outcome is determined, you may not be an eligible candidate.
There must be a sort of communication between our two groups. If your group fails to do this, a termination may take place.
Your group must be capable of benefiting ours. Announcing our events, maintaining an abundant bond, attending our events, etc. are things you must be able to do as a potential affiliate. We will do the same.
Application
What is the name of your group? Please provide all of your social links.
Why do you want to become an affiliate of Açai?
How can we benefit each other as partners?
What makes your establishment unique? Please provide details.
Who can we contact about your application status? Please provide their Discord user(s) and tag.
By completing this application, you agree to the fact that we have the right to terminate the alliance at any time. Please do not ask about the status of your application until after 72 hours. Once again, thank you for taking interest in applying.
Rank Guide
We do understand that you may not have a complete understanding of the assigned duties of your role, etc. Therefore, we decided to include a ‘Rank Guide’ section in our handbook that will explain the duties you must carry, and overall what your role plays.
Premium Customer - These individuals are those who simply have joined our group and decided to be part of our lovely community; in addition, they are only visitors and do not gain a staff member role yet. Customers are always welcome to visit our cafe anytime!
Noted Customer - These individuals are special prioritized customers that have previously obtained an HR position here at Acai, or those who are simply notable and made a difference that has impacted our group in many positive ways.
Trainee - Those who acquire the “Trainee" role are those who are wishing to start a journey in terms of being employed here at Acai. We always love new additions - you may become one by passing an interview that only Customers are obligated to attend. These groups of people must attend a training to officially begin working behind the counter.
Junior Juicer - Newly recruited staff members are those that we consider as Junior Juicers. They have passed training successfully, and are capable of working behind the counter. Junior Juicers are still partly new to the team, and therefore, require higher ranks for assistance.
Juicers - Juicers are those who have gained more knowledge about the company overall and are slightly more experienced than Junior Juicers. They should know their way around the kitchen.
Senior Juicers - Senior Juicers are the most experienced out of all our LR ranks, and is definitely the highest out of all of the LR roles. Many individuals rely on Senior Juicers for assistance. People who obtain this role must show a good work ethic and overall be a fantastic role model.
Staff Assistant - Staff Assistant are those who are the newest additions to our Management Team. We’re always looking for dedicated Senior Juicers to take on this role. They have several duties and are granted more permissions, and are required to assist lower ranks. They’re still quite new to the Management Team, and shall seek for help from higher ranking members. They assist at sessions as well, and supervise at the juicery.
Supervisor - Supervisors are granted several more permissions than Staff Assistants, including being able to co host & host at sessions. In addition, they supervise at the juicery and still carry out the same duties.
Assistant Manager + Manager - Assistant Managers and Managers are the most experienced out of all the Management Team ranks, and should know their way around Acai and how things function. They should be a good role model to lower MR ranks, and carry out the same duties as Supervisor. They must work harder as well, since the next rank for them is considered a Executive rank.
Executive Assistant - These individuals are our first executive ranking members. They are able to join departments such as Compliance and Relations. These individuals carry out all of the same duties as Managers and Supervisors and even more.
Chief Relations Officer - These are individuals who are in our Relations Department, which specifically manages affiliates and events. They create events that are enjoyable for the community, and ensure that Koca has a good reputation on its behalf. They also assist in constructing applications for groups that we’d like to become a possible alliance with.
Chief Compliance Officer - These are individuals who are in our Compliance Department, which specifically manages Management members and ensures that they are doing their job. They assist in reforms, Senior Juicer recommendations, MR complaints, and applications!
Executive Director - This is considered the lowest Leadership Team role. They are extremely experienced, and have done an astounding job in their assigned departments - therefore, are able to lead those in it. They ensure all assigned Chief Officer and Executive Assistant members are carrying out their assigned duties, and assist in making important decisions.
Vice President + President - These individuals are considered the official owners of Acai, and they are the highest ranks. They have the final say in executing all important decisions, and overseers the group as well as ensures that it is running smoothly.
Recipe Guide
TBA
We thank you for taking the time to read our handbook. If you have any questions or concerns about Acai, please direct those to any Executive or Leadership Team member.
Signed,
reIevancies, nateshour
President and Vice President of Acai