Accidentally clicked "Active" button in develop, shut down 1,300 players and canceled all private server subscriptions. No confirmation prompt

LMH_Hutch · January 28, 2016, 4:12am

omg this

ScriptOn · January 28, 2016, 4:16am

Holy shit that’s savage!

I feel so bad for you. They really need this fixed.

Defaultio · January 28, 2016, 4:35am

It also turned off VIP servers on the game. I had to go back and re-enable them. I guess that’s why the VIP server subscriptions were canceled.

ouohello · January 28, 2016, 4:44am

i cried

Surprised this hasn’t been implemented before.

TwentyTwoPilots · January 28, 2016, 5:13am

Deactivating places / disabling VIP servers should just pause VIP server subscriptions, making people repurchase their servers is a nuisance for everyone involved.

loleris · January 28, 2016, 11:23am

I can only say “savage” as well.

Dev0mar · January 28, 2016, 1:56pm

Agreed with @TwentyTwoPilots

Once the game is back up the owner of the private server should be notified that the subscription is resumed, PM or something.

J_J · January 28, 2016, 4:48pm

Savage

Semaphorism · January 28, 2016, 6:37pm

“Publish whole game” also deactivates the game, just a warning. I don’t think it should be doing that either.

Maximum_ADHD · January 28, 2016, 7:03pm

Yeah, this seriously bugs me, because we are technically scamming our users paying for VIP servers, and its not entirely our fault.

Sharksie · January 28, 2016, 7:05pm

Players are refunded if their VIP server goes down before the time is over.

Maximum_ADHD · January 28, 2016, 7:07pm

Ah okay whoops.
It’d be nice if subscriptions were paused rather than cancelled if a game goes inactive.

J_J · January 28, 2016, 10:53pm

Is it a full refund it is it prorated?

Sharksie · January 28, 2016, 10:55pm

Full refund. VIPS sales are stored in pending revenue anyway.

J_J · January 28, 2016, 10:56pm

Are they stored for the typical 3 days or 30? If a user used it everyday for 29 days and we accidentally cancel it, doesn’t they hurt us as the developers?

Sharksie · January 28, 2016, 10:58pm

It is stored in pending revenue until the server either runs out of time, the user cancels the server, or the server renews. If the server goes down because of the developer or any other reason the robux is refunded and the developer doesn’t get any.

Surely the developer shouldn’t receive money if they’re going to be cancelling people’s purchases.

I do think there should be a confirmation dialog though, for situations like this

TobotRobot · March 15, 2016, 11:43pm

Hey, we added a confirmation dialog for when you de-activate a place. Hopefully this won’t happen again.

J_J · March 16, 2016, 2:43am

Awesome.
Image for those who are wondering, and because I was curious:

Defaultio · March 16, 2016, 3:57am

You guys rock!

system · October 25, 2022, 8:27pm

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