Accidentally deleted thumbnail video despite not saving changes?

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#1

I recently added a thumbnail to my game but ended up removing some others that I did not need, that included one video I spent 500 Robux to add but I unknowingly removed it because the icon was not loading in, I then remembered seconds after removing it that the thumbnail that didn’t load in was the video (without saving yet), I then REFRESH the page before saving hoping that I didn’t delete it but it turned out somehow the changes were saved without warning and the 500 Robux video was removed.

If anyone knows if this is somehow reversible or I had missed something allowing me to get it back please let me know!

Thank you.

#2

This isn’t reversible. Though Roblox can refund you, just contact Roblox Support.

Note you can only use a refund once so make sure you want to use it on this.

#3

They told me they were unable to refund the 500 Robux on the video that was accidentally removed.
(by a website bug)

I see this as extremely negative regarding Roblox’s relation with their developers, and very disappointing.

#4

Then there is sadly, very probably no solution to this.