As my friend is not willing to spend the time necessary to gain access to the forum, I am making this post for them.
An account of a friend of mine had it’s account location randomly changed yesterday for no explainable reason. Yesterday we were about to launch a voice chat game, and as we were making preparations in Studio, my friend’s account location randomly changed from United Kingdom to United Arab Emirates. Later, when we opened the game, players who joined couldn’t even get any information from my friend, who is the owner of the game, about what the place was about and it’s purpose, because my friend had lost all voice and text chat capabilities as a result from the out-of-nowhere change of their account location. My friend has texted Roblox support over 5 times now with strongly worded letters, and they still haven’t reverted it, as they keep saying to make a new account or they link unhelpful articles to read about the matter. Maybe a reason for this change in account location was because my friend’s game is based on Persian culture and was dedicated to Persians, but as Persian and Arabic have similar letters in their language, Roblox’s detection may have thought part of the game’s title was Arabic, and then for said reason changed the owner’s account location to UAE, but my friend is not located in the UAE, they are not even from there, and they’re not flying to that country either, so how does that reasonably explain this??
We could have gained a lot more followers in our game if my friend had just been able to talk to the players who joined, had my friend just had text chat. But Roblox unreasonably changed their account location to UAE. And now Roblox tells them to make a new account, not even caring that my friend had spent plenty of Robux on their account, and even spent some on a group dedicated to this game. That’s just not a viable solution.
Roblox, please change the account location of my friend back to United Kingdom, and please fix this day-ruining bug.
My friend’s account: Eri - Roblox
A private message is associated with this bug report