Account lost due to a free robux scam since a long time ago

Hello, I’d like to address this problem about restoring my first ever account “KyberDoge”, that was made a year after I made “KyberDoge3” after it’s been lost to a free robux scam.

What I’m trying to achieve:
Restore “KyberDoge” after I was free robux scammed as a child, as I was unaware of scams around the internet.

Why is this topic relevant:
There are certainly not very few instances that most would want to log back into their first account for nostalgia, to have the items you once lost to get back, and to keep it, and I’m really disappointed in how the Support neglects users from trying to help, despite given evidence provided.

What have you tried so far?
I replied to their first email from the automated message ticket, sending all the evidence provided, so that I could prove that the account belongs to me, but to no avail.

The reply contained a roblox place, one-to-one file that is from March 18th of 2018.

I even provided a video, a full video explaining that the other account (that is my current account) is mine, and so was my oldest account back then, it featured where I was talking about how that “KyberDoge3” is me and I want to get “KyberDoge” to be transferred to me. I was also showcasing the game that “KyberDoge” has, and then I opened studio to showcase the place, that is exactly as close as it is to the one that “KyberDoge” has, with the actual date of the creation of the said file, while I was saving this file for myself, that was saved locally March 18, 2018. (excuse me for Russian):

Anyways, I wanted to take a look back into my old account to see how far I’ve come and to just keep it with me for the next times, so that I can treasure it again. But because of the scammer, they might of wiped all information in its settings, like email, for instance.

At this point I’m convinced the Support doesn’t really care about users, and I feel as though I’ve tried everything I could but nothing helps at all, and it makes me frustrated and disappointed.

Could you suggest possible ways to do that? I never had email, phone number, not even authenticator, basically, nothing. And I have only my child self to blame back in 2017.

This is my first post here, so please correct me things if something isn’t right with the topic.

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I really appreciate it thanks for letting me know! :slight_smile:

This article may be useful to you: https://en.help.roblox.com/hc/en-us/articles/203313390-My-account-was-hacked-What-do-I-do

But when actually giving advice, i am guessing that the only proof is actually a verified email or providng payment info of your first ever purchase. Since you mentioned that theres no email then payment info might be the only option

Issue is that roblox support can’t just believe everyone that says “my account has been hacked pls heres proof and screenshots” because it can be a malicious person trying to get access to the account. For myself some people tried gaining access to my account in the past but roblox support didn’t let them through

I am guessing Roblox Support lacks tools to really investigate matters and can only get very few things provided to actually proof ownership. Roblox has to absolutely verify any bit to see if you are the actual account owner because if one malicious person gets through with support then more people start trying and this would cause alot of drama in the community

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Yeah sorry but that isn’t sufficient evidence

honestly fair enough, i’ve got only me to blame since coming from Russia, it is nowadays impossible to buy robux, nor have I ever bought robux for that account in the past.

despite it possibly having eggs from the egg hunt 2018, and then to lose it all, i suppose it’s not that bad nowadays since being on this account so long really made me advance much more.

but in any case, thankies!

all good, i’ve moved on a while ago anyway, so in that case i shall close the post.

thank you all!

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