Hey guys, I recently recovered my compromised account, it was hacked in 2017. Support team secured my account with email I used to contact them
Although, the “original verified email” in roblox backend system (email they use to verify account ownership) is still set hacker’s email
Am I even safe to use that account lol?
Depends, Roblox Support tends to use outdated account information to verify ownership Roblox Support uses Outdated Account Email Addresses/Unverified Email Addressees to verify account ownership
In this context, no it wouldn’t be safe as the person who stole your account can easily just take it back. You’re going to have convince support to change the original email to yours. A way of doing this is providing your billing information and anything relevant that further proves it’s your account.
That’s exactly what I did. I initially gave them enough information for them to recover my account back
A support agent told me “The user account has been secured with the email address you’re using to contact us”
When I tested the Two-Step Verification (2FA) recovery process, the reset codes were sent to the hacker’s email address instead of my email
I don’t know how can I convince them, I literally managed to recover my account after 7 years, if I wasn’t the OG owner they would never give it back to me
Once again, you have to keep repeating yourself until they fix the error. Sometimes this takes multiple tickets.