12 hours ago I published a game and spent 70 ad credits on advertising. However, none of the ads have started for some reason.
The ads manager says they are active but all of the stats relating to the campaign still display “-” in every field.
Never had this problem in the past as ads usually run within 30mins - 1hr of starting them.
Could it be because the game was just recently published to Roblox for the first time?
Same issue here. Campaigns say active, but they aren’t running. No visits to the game confirm it’s not a visual reporting error.
I am starting to think they don’t allow ads on newly published experiences, even though I have run campaigns numerous times on my older ones. If that’s true, it would be helpful to make this clear so we don’t waste time trying to run ads.
Can anyone confirm newly published games aren’t eligible to run ads? If so, is there a specific waiting period before the experience is eligible?
Yea, spoke to Roblox support a while ago, they say to allow 5-10 days after publishing for sponsoring to work.
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