Additional 10% bonus to robux purchase while a member of premium was not delivered

I purchased 800 robux, and I did not receive the additional 80 that was supposed to come despite being a premium member.

Additional Info:
Where: Roblox Website
Browser & Build: Google Chrome: 126.0.6478.132 (Official Build) (64-bit)
Plugins: None

Time Frame:
Premium Stipend (2,200) on July 17th, 2024 at 1:57 PM EST
Currency Purchase (800) on July 17th, 2024 at 1:57 PM EST

Possible Recreation Steps
Step 1. Be a member of premium by either purchasing or already being subscribed to membership
Step 2. Purchase robux at the same time as your premium stipend being received


2 Likes

Hi Nekropost,

Thanks for the report, and sorry about the inconvenience! We’ve just re-credited the missing 80 Robux to your account. Going forward, please double-check that the checkout screen shows 880 Robux before completing your purchase to ensure everything processes correctly.

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