Expected Behaviour:
The ad should receive impressions after an hour or so when the campaign is turned back on
Actual Behaviour:
The ad is not receiving any impressions even hours after turning it back on. Any subsequent ads made are running fine.
I’d also like to note that when I made the game public initially, It didn’t actually make it fully accessible and still wouldn’t allow players to teleport to it even with third party teleports enabled, but still allowed people to play it from the game page (an error message stating that the place is restricted popped up). Not sure if this is related but just thought I’d add it.
Please could you cancel the campaign and refund the credits to my account? Or if there is a way to fix the campaign so that it starts receiving impressions I would be fine with that.
The most likely reason why your campaign is not spending is because your bid price is low. In order to increase the chances for your ad to win auctions and spend your budget, please set a higher bid price.
We’ll automatically refund you for any unspent budget for this campaign a few hours after the end date. Please check back then to verify your refund.
I did initially believe that the issue was due to the max bid being set to 0.01, however I ran a different ad afterwards which also had a max bid of 0.01 and it was getting impressions fine, so I’m a bit confused.
After digging more into this campaign, it turns out that there was an issue creating your ad. If you would like to continue using this campaign, you can create a new ad under this campaign and adset. Otherwise, you can always create a new campaign. Sorry for the inconvenience!