Ads Manager Not Spending Budget At all?

Help and Feedback Platform Usage Support
#1

I’ve tested numerous campaigns, ranging from 10-500 credits lifetime budget, and using the sponsored experience format I have tested max bids between 0.01-2.00 CPC. No matter my max bid, target audience size, campaign budget, or campaign lifetime; the ads manager refuses to spend hardly any credits at all.

The best results I got was 9 credits out of 200 spent, however it usually just spends between 0 and 0.40 credits, even though the bid is as high as 2.00 CPC, and the audience size is 170M+?

Does anyone know why this is happening? Is it a reporting issue? It doesn’t seem to be, according to my game analytics. This is hardly sustainable or scalable in my opinion.

Additionally, running ads is not possible to do 50% of the time, as I just get an error pop-up message, and the reporting on my entire ads manager seems really strange. Ref screenshot below…

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0% CTR but 227 attributed plays on the campaign? :thinking: Are the plays coming from elsewhere and incorrectly being attributed to the campaign, or are the CTR stats wrong? I kind of need to know this.

5 Likes
#2

Update:

I just tested the same campaign on my end, and had one of my Developers run the same campaign on their end.

After 1 hour, my campaign had 711 impressions, and his had 31,000. This was a 1:1 campaign.

I think my ads manager is broken.

3 Likes
#3

I have been running into this same issue, have you figured out any information on this?

1 Like
#4

Hello

No sorry I have still not been able to resolve this issue.

#5

To report; changing my company name in the ads manager seems to have resolved the issue…