Age Verification Giving Completely Wrong Age Upon Completion

01111001 01101111 01110101 00100000 01100001 01110010 01100101 00100000 01100001 01101100 01101100 00100000 01110111 01101111 01110010 01110100 01101000 01101100 01100101 01110011 01110011 lol

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We’ve filed a ticket to our internal database, and we’ll follow up when we have an update!

Thanks for the report!

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Persona, our third-party vendor, will get some fields wrong some times. Sorry about that. We’ve worked with them to address specifically issues with Issue date. Since this was filed in Aug, a few fixed have been put in place to address Issue date. Users are encouraged to contact customer service to remedy if this happens. CS has the ability invalidate the ID verification status, so that the user could try again.

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Isn’t the DOB still permanently locked because of turning into an <13 account?

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I understand, however, the main reason I reported this issue in the first place was because the customer service was and is effectively useless. All attempts to report and resolve this issue to customer service have resulted in the same copy-pasted responses, essentially telling me they won’t take any steps to resolve the issue. No matter how I word it to them, it doesn’t seem to change the response.

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Yes, I believe it’s because of COPPA and its regulations. I understand Roblox being compliant with COPPA, but when it comes to this issue, I suspect it’s the primary reason customer service won’t actually look into any of my reports. They see it as a report from an under-13 account regarding trying to change the age of the account and hit it with a generic response.

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