AI moderation and AI appeal detect recolors as spam

Bug Reports Roblox Application and Website Bugs
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To forum moderators: this is not an appeal but a bug report - I am reporting that the AI ​​appeal is working incorrectly and detects recolors as spam and I believe that this can be fixed over time, please read the content of this report, thank you in advance.

Bug Description:

Both AI moderation and AI appeal detect recolors (and I’m not talking about different shades of the same color but about basic, completely different colors) as spam and ban users for it.

Yesterday I uploaded a hair extension/decoration (in the form of a very long braid) in 4 basic colors (black, white, brown and blond) and for 2 types of bundle (1.0 and 3.0). Moderation accepted the colors black 1.0, white 1.0, black 3.0, brown 3.0 and white 3.0 and rejected the colors brown 1.0, blond 1.0 and blond 3.0 (ID of deleted assets: 105408800596368, 108177662964712 and 113619605103718).

This situation has happened not for the first time and detecting recolors as spam is a bothersome bug for creators and in my opinion it needs to be fixed. Every time I load a model in several colors I feel stressed! For this reason (uploading a model in 4 basic colors), my UGC permission has been revoked for 2 weeks! Not only the AI ​​moderation works incorrectly but also the AI ​​appeal does not accept that recolor is not spam and trying to explain it is a waste of time:

Screenshot 2025-05-21 at 12-38-23 Violations & Appeals - Roblox
Screenshot 2025-05-21 at 12-38-23 Violations & Appeals - Roblox1246×523 20.3 KB

I have noticed that this situation occurs when assets are loaded in short intervals and which ones are banned and which ones are not is completely random, like a coin toss.

To forum moderators: I kindly ask you not to delete this thread (thanks in advance) because this is not an appeal but a report of a bug that is bothersome to the creators. Of course, I appealed in this matter, but a positive consideration of the appeal (which will probably take place in 4 months because that’s how long it takes) will not eliminate this problem, it is a bug related to the incorrectly functioning AI moderation and, above all, the AI ​​appeal, I am reporting this bug believing that over time the AI ​​can be taught that loading one model in 4 basic colors is not spam.

Expected behavior

AI moderation and AI appeal should not detect recolors as spam, it is very stressful for the creators. The user should be able to choose, for example, hair color or hat color.

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I don’t think the reason for the “spam” warning here is because you’re sending items containing identical meshes to the moderation queue in a short period of time. I say that because I’ve submitted the same dynamic head 50 times in one go for review, and not a single action was taken—so that’s probably not it.

Edit: I’m going to completely cut out that part—it didn’t make any sense. But you uploaded it as a back accessory, so that might be it?

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Thanks for the reply! I uploaded those deleted items to my account under the name Long Braid 1.0 and 3.0, and only some colors were banned, but I decided not to put them up for sale (I will archive them in 6 months) and upload them to my group so as not to risk it, this model shown in the screenshot above was uploaded today and I will upload another color from time to time because I am simply scared! :frowning:
There are a lot of hair extensions in Roblox loaded as Back Accessory (they can be longer than Roblox hair), there are tons of these items in Roblox: Catalog - these are just additional decorations, even in the real world people can buy artificial colored braid extensions as decorations and I don’t think it’s forbidden in Roblox, at least I’ve never come across such information.

Loading the brown color in the group today was also a test - loading the brown color was no longer a problem when I kept the time interval in loading the colors, this is proof that it is not the color or model that is a problem for the AI ​​moderation, but loading 8 models with different colors at the same time. It is quite random and I do not know exactly what it depends on. Once the AI ​​moderation banned me and deleted 3 models of gas masks in 3 completely different colors, of course after some time these models were restored, but the fact that sometimes such a situation happens stresses me out terribly and I do not know what it all depends on. But this is not the first time that the AI ​​moderation deletes assets due to loading several colors at the same time and the AI ​​appeal rejects the explanations not understanding that recolors are not spam.

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I just reported an item from a random UGC creator who uploaded a “hair extension” as a back accessory, and it literally got deleted—so I don’t know about that one. Just because everyone’s doing it doesn’t mean it’s not against the rules, I guess. And they took action. :skull_and_crossbones::pray:t2:

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Edit: Even more are getting deleted now — it’s almost instant.

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I don’t really understand it, you can decorate your avatar’s hair with feathers and various decorations in Rolbox, what’s wrong with a braid? Where in Roblox TOS is it written that such things are forbidden? What’s wrong with that? After all, even in real life you can buy hair decorations that decorate your hair, for example in the form of colorful braids, I have to admit that I’m quite confused now and this is quite scary for me.

Edit: Hmm, I checked in Rollimons and there are not many of these deleted hair extensions, besides there is a difference between extensions that look like complete hair and one attached decorative braid. Besides I did not find anything in Roblox TOS that would inform that attaching a decorative braid to the avatar’s hair is not allowed, it does not even make sense to me, I am so confused now and I do not know what to think about it anymore.

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The back accessory category is meant for things like backpacks, wings, swords worn on the back, capes, etc.—so I’m not at all surprised they’re deleting hair items that are miscategorized as back accessories. And I fear your UGCs are also being correctly taken down.

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Where in TOS does it say that you can’t load a decorative braid as a back accessory? I can’t find it. There are tons of items in the Marketplace like this Long Hair Extensions in Black - Roblox (this item has been in the catalog for several years and has tons of sales) that are almost complete hair and not just one decorative braid and no one has a problem with it.

Besides, loading such a braid (which goes over the shoulder and hangs in the front) as hair does not make sense because this braid will move with the head and it will look very bad. Is loading this as a front accessory also a sin in Roblox?

Tbh I don’t get it. If it is based on guessing and assumptions rather than clearly defined rules then it is very stressful!

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https://create.roblox.com/docs/marketplace/marketplace-policy#miscategorization

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Oh, but imagine a braid over the 1.0 avatar’s shoulder and hanging down in the front - it will look bad when the avatar moves its head because such braid shouldn’t move, hmm. And the worst thing is that items can only be archived after 6 months, even if they were never put up for sale :frowning:

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Thanks for reporting the issue! As others have pointed out above, hair should not be categorized as back accessories. Recolor is not the problem here.

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Then, would you delete all the hair UGCs that are categorized as back accessories in the catalog if we send you the links? :broken_heart:

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Thank you for the answer! But the braid on the shoulder and hanging in front cannot move with the head, is there no way to load such an avatar decoration in Roblox? I really wanted an item like that for my avatar.

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Not at the moment, because uploading an item with incorrect categorization will lead to it being moderated. You also need to upload hair extensions as hair accessories. If you see anyone uploading them as back accessories, make sure to report them.

For more information on how to report content, you can read the following article: https://en.help.roblox.com/hc/en-us/articles/203312410-How-to-Report-Rule-Violations

For more information about the Marketplace policy, you can read the following article: Marketplace policy | Documentation - Roblox Creator Hub

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Personally I wonder what the limit is for that.

I’d assume with some comically large amount of hair or really particularly shaped hair you could argue it’s first and foremost a non-hair specific accessory (ie rapunzel length being wrapped around like a scarf or strap, or a big flowing hair “extension” that is shaped into wings) and the AI would possibly agree, but on the other hand, where’s the lower bracket for what counts as an intentional back accessory opposed to a hair specific accessory?

Personally the only “fix” for this would be having a new category for this sort of content. I can understand the reasoning for wanting hair out of the back accessory category, but as OP has pointed out there really should be a way to handle hair that’s supposed to be anchored to the body.

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What do you mean by “what’s the limit?” Whether the hair is long or short, it’s still hair in the first place, so it’s not allowed in other categories — and there’s literally a specific rule in place for that.

The Bug Reports category isn’t a tool that can be used to broaden the rules based on your request, so that would be incorrect either way.

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What’s the point of reporting these? These are some of the most harmless items ever and they aren’t hurting anybody, yet you want to report them?

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I feel disappointed with some people. I uploaded these braids as a back accessory by mistake and unintentionally. I saw a lot of such items in Roblox and besides, they were braids hanging over the shoulder and in front (they were supposed to be decoration coming out from under the knight’s helmet) so they couldn’t move with the head, so only the front accessory and back accessory made sense to me. I understand now that it is not allowed in Roblox but I couldn’t archive these items (I will add that they were never published and were never on sale). So I wrote to the UGC Moderator 4 days ago requesting to delete these assets and I was promised that these assets would be deleted without any moderation. This morning I saw that I was banned again because of these assets that were supposed to be deleted. This means that someone here from Devforum (what a coincidence that I got banned exactly 5 hours ago when this thread became active again) reported me (knowing that I never put these assets up for sale and wanted to archive them), it’s just mean.

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These types of items shouldn’t even be a bannable offense in the first place. ROBLOX already gives special treatment for holdables, so why not hair extensions? The double standard makes no sense at all.

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Yeah don’t trust them on that. I was banned for over 7 months because they lied in an asset takedown request I made asking to take down my own assets.

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I sent in a request to take down a long list of links to my own assets, and got a response saying they’ll do it within 30 days (lie) and I won’t recieve any moderation from it (lie) and if I did that I should reply to the email for extra assistance (lie, the ticket was flat out ignored without even an automated response)

None of the assets were ever taken down, and upon getting a strike on some of the assets they insisted on varying stories (at least once even claiming that Roblox themselves had intentionally deleted my original ticket which is questionably legal to begin with, although usually varying between lies such as “that asset wasn’t in the request” or “that ticket ID doesn’t exist”)

After about 7 months I got a one time mercy unban because they just felt like it (no apology, no acknowledgement of any wrongdoing, the rest of the assets in the request were STILL up the whole time mind you) - THE EXACT WORDING BEING: "as a one time exception" AS IF I WAS IN THE WRONG THE ENTIRE TIME
Asked about how surely they’d take the assets down now since it was about 8 months since the original takedown request. They not only gave me the word for word copy paste claiming that I shouldn’t get moderated and to reply to the ticket if I did, but also added to the ticket they’d do it as soon as possible.

Again, lying straight to my face after almost 8 months of worrying I’d never get my account back because Roblox’s legal team knows they can get away with literally lying in court, let alone to random guy on the internet who doesn’t have any say.

Original takedown request acknowledgement: 22nd of March 2023
When the assets actually got archived: 10th of April 2024

TL;DR It took Roblox 386 days (a year and 20 days) to take down assets I requested to be taken down, as well as taking them 228 days (7 months 14 days) to at least pretend like they didn’t outright lie to my face (which they not only didn’t apologise for but acted like some high and mighty ruler, specifically saying "as a one time exception" implying they did nothing wrong)

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This rule does not seem to be working very well for this case and is unnaturally preventing an entire category of creative work that people have already been heavily using. There doesn’t seem to be any sort of harm in allowing hair to also belong in the back category. For extremely long hairstyles this is a very arguable classification. It seems like the rules for this are simply wrong and are being unreasonably applied. The system should be working to protect creators and players, not to prevent fair and honest creative use of the system.

4 Likes