AI moderation and AI appeal detect recolors as spam

[Szeloba (Shelob)]

To forum moderators: this is not an appeal but a bug report - I am reporting that the AI ​​appeal is working incorrectly and detects recolors as spam and I believe that this can be fixed over time, please read the content of this report, thank you in advance.

Bug Description:

Both AI moderation and AI appeal detect recolors (and I’m not talking about different shades of the same color but about basic, completely different colors) as spam and ban users for it.

Yesterday I uploaded a hair extension/decoration (in the form of a very long braid) in 4 basic colors (black, white, brown and blond) and for 2 types of bundle (1.0 and 3.0). Moderation accepted the colors black 1.0, white 1.0, black 3.0, brown 3.0 and white 3.0 and rejected the colors brown 1.0, blond 1.0 and blond 3.0 (ID of deleted assets: 105408800596368, 108177662964712 and 113619605103718).

This situation has happened not for the first time and detecting recolors as spam is a bothersome bug for creators and in my opinion it needs to be fixed. Every time I load a model in several colors I feel stressed! For this reason (uploading a model in 4 basic colors), my UGC permission has been revoked for 2 weeks! Not only the AI ​​moderation works incorrectly but also the AI ​​appeal does not accept that recolor is not spam and trying to explain it is a waste of time:

I have noticed that this situation occurs when assets are loaded in short intervals and which ones are banned and which ones are not is completely random, like a coin toss.

To forum moderators: I kindly ask you not to delete this thread (thanks in advance) because this is not an appeal but a report of a bug that is bothersome to the creators. Of course, I appealed in this matter, but a positive consideration of the appeal (which will probably take place in 4 months because that’s how long it takes) will not eliminate this problem, it is a bug related to the incorrectly functioning AI moderation and, above all, the AI ​​appeal, I am reporting this bug believing that over time the AI ​​can be taught that loading one model in 4 basic colors is not spam.

Expected behavior

AI moderation and AI appeal should not detect recolors as spam, it is very stressful for the creators. The user should be able to choose, for example, hair color or hat color.

[raskolibov]

I don’t think the reason for the “spam” warning here is because you’re sending items containing identical meshes to the moderation queue in a short period of time. I say that because I’ve submitted the same dynamic head 50 times in one go for review, and not a single action was taken—so that’s probably not it.

Edit: I’m going to completely cut out that part—it didn’t make any sense. But you uploaded it as a back accessory, so that might be it?

[Szeloba (Shelob)]

Thanks for the reply! I uploaded those deleted items to my account under the name Long Braid 1.0 and 3.0, and only some colors were banned, but I decided not to put them up for sale (I will archive them in 6 months) and upload them to my group so as not to risk it, this model shown in the screenshot above was uploaded today and I will upload another color from time to time because I am simply scared!
There are a lot of hair extensions in Roblox loaded as Back Accessory (they can be longer than Roblox hair), there are tons of these items in Roblox: Catalog - these are just additional decorations, even in the real world people can buy artificial colored braid extensions as decorations and I don’t think it’s forbidden in Roblox, at least I’ve never come across such information.

Loading the brown color in the group today was also a test - loading the brown color was no longer a problem when I kept the time interval in loading the colors, this is proof that it is not the color or model that is a problem for the AI ​​moderation, but loading 8 models with different colors at the same time. It is quite random and I do not know exactly what it depends on. Once the AI ​​moderation banned me and deleted 3 models of gas masks in 3 completely different colors, of course after some time these models were restored, but the fact that sometimes such a situation happens stresses me out terribly and I do not know what it all depends on. But this is not the first time that the AI ​​moderation deletes assets due to loading several colors at the same time and the AI ​​appeal rejects the explanations not understanding that recolors are not spam.

[raskolibov]

@Szeloba

There are a lot of hair extensions in Roblox loaded as Back Accessory

I just reported an item from a random UGC creator who uploaded a “hair extension” as a back accessory, and it literally got deleted—so I don’t know about that one. Just because everyone’s doing it doesn’t mean it’s not against the rules, I guess. And they took action.

Pink Drill Hair Extension

Edit: Even more are getting deleted now — it’s almost instant.

[Szeloba (Shelob)]

I don’t really understand it, you can decorate your avatar’s hair with feathers and various decorations in Rolbox, what’s wrong with a braid? Where in Roblox TOS is it written that such things are forbidden? What’s wrong with that? After all, even in real life you can buy hair decorations that decorate your hair, for example in the form of colorful braids, I have to admit that I’m quite confused now and this is quite scary for me.

Edit: Hmm, I checked in Rollimons and there are not many of these deleted hair extensions, besides there is a difference between extensions that look like complete hair and one attached decorative braid. Besides I did not find anything in Roblox TOS that would inform that attaching a decorative braid to the avatar’s hair is not allowed, it does not even make sense to me, I am so confused now and I do not know what to think about it anymore.

[raskolibov]

The back accessory category is meant for things like backpacks, wings, swords worn on the back, capes, etc.—so I’m not at all surprised they’re deleting hair items that are miscategorized as back accessories. And I fear your UGCs are also being correctly taken down.

[Szeloba (Shelob)]

Where in TOS does it say that you can’t load a decorative braid as a back accessory? I can’t find it. There are tons of items in the Marketplace like this Long Hair Extensions in Black - Roblox (this item has been in the catalog for several years and has tons of sales) that are almost complete hair and not just one decorative braid and no one has a problem with it.

Besides, loading such a braid (which goes over the shoulder and hangs in the front) as hair does not make sense because this braid will move with the head and it will look very bad. Is loading this as a front accessory also a sin in Roblox?

Tbh I don’t get it. If it is based on guessing and assumptions rather than clearly defined rules then it is very stressful!

[raskolibov]

@Szeloba

Where in TOS does it say that you can’t load a decorative braid as a back accessory? I can’t find it.

https://create.roblox.com/docs/marketplace/marketplace-policy#miscategorization

[Szeloba (Shelob)]

Oh, but imagine a braid over the 1.0 avatar’s shoulder and hanging down in the front - it will look bad when the avatar moves its head because such braid shouldn’t move, hmm. And the worst thing is that items can only be archived after 6 months, even if they were never put up for sale

[xi_youyou]

Thanks for reporting the issue! As others have pointed out above, hair should not be categorized as back accessories. Recolor is not the problem here.

[raskolibov]

Then, would you delete all the hair UGCs that are categorized as back accessories in the catalog if we send you the links?

[Szeloba (Shelob)]

Thank you for the answer! But the braid on the shoulder and hanging in front cannot move with the head, is there no way to load such an avatar decoration in Roblox? I really wanted an item like that for my avatar.