AI moderation detects UGC accessories with completely different textures and colors as spam and bans users for it

Szeloba · March 20, 2025, 8:17pm

Bug destription

AI moderation detects accessories with a complelety different texture as spam and bans the user for it, this should not happen and it should be possible to load the model in several color variants, giving users the ability to choose the color.

Today I uploaded models of 3 gas masks (as hats) in completely different colors and with completely different textures.

The first mask (ID: 95887261208926) is in shades of green and is made of fabric with a stripe texture, it has not only a completely different color scheme but the texture is simply completely different.

The second mask (ID: 124402679610660) is in shades of gray and is made of something that resembles leather/rubber, it has a completely different texture (rust, dirt, shadows, colors - everything is completely different).

The third mask (ID: 83312497354022) is in completely monochromatic colors for users who like to wear only monochromatic colors (this style is very popular), it also has dark black lenses unlike other masks. The model of this mask has a different UV-map.

All 3 models were banned as Spam (Miscategorization) before they were even published and the AI moderation rejected my appeal.

The moderation should allow the model to be uploaded in several color variants, this is not spam.

Besides, if the AI moderation is deleting recolors as spam (which is of course something that shouldn’t happen, especially if the recolors are uploaded by the same user), then why is it deleting all assets and not leaving the first one uploaded? It just doesn’t make sense at all.

I would be very grateful for help in this matter and thank you in advance for your time because I am more and more scared and discouraged of creating on this platform. I was banned for the whole day

and my permissions to create UGC were revoked for 7 days, just because I wanted to upload 3 color variants.

Expected behavior

Moderation should allow the model to be uploaded in several color variants, this is not spam.

Szeloba · March 20, 2025, 8:34pm

I wrote to Roblox Support but (apart from the fact that Appeal Team has been unhelpful lately (they rarely reply or reply after a very long time) I haven’t even received an email with the ticket number, something is very wrong.
It’s very scary that I get banned for uploading 3 models with completely different textures, AI moderation rejects the appeal saying it’s spam and sending a message to Roblox Support doesn’t give any automatic reply with the Ticket number (I sent the message twice and checked that there’s nothing in spam). Is uploading hair in several color variants to Roblox also spam for moderation? It’s absurd and users should have the option to choose from different colors.
I would appreciate help in this matter because I am full of frustration, thank you in advance.

Edit: I still haven’t received an automatic reply from Roblox Support with a ticket number so I can’t even appeal, and for AI moderation 3 completely different textures and colors is spam. I would be very grateful for help in this matter.

Szeloba · March 22, 2025, 10:51am

Update: Today I saw that these assets were restored and I have my UGC permission back. Whoever helped me (I didn’t get any response to the appeal) I thank you very much for your help, I appreciate it a lot!
It’s good that Roblox is working on detecting similarities between models and textures, but it definitely needs to be refined because at the moment I’m afraid to load models in different colors. It would be good if AI moderation took into account whether the models were loaded by the same user and whether they had different textures.