Opening up the categories is not going to magically create a better workflow for Roblox to handle bug reports and feature requests.
It would be only a little less frustrating than current situation, because you still wouldn’t get a response in time. At the cost of bugs being much harder to browse if they don’t fix the forum search / duplicate checking / auto-assigning issues to internal teams first.
They’ve been making steps since the trust levels were paused, like that whole bug report wizard. I assume they’re going to resolve this issue eventually, they just need to catch up because they’ve relied on community efforts (e.g. me and others from Post Approval) to “scale” it between 2017-2020. (spoiler: it didn’t scale, we were just very passionate)
A problem doesn’t become less complex if you throw more money at it. There’s a limit to how much you can parallelize work. The dead horse argument of “surely a billion dollar company” isn’t a clever retort.
I want this to happen just as much as you do. Just good to stay reasonable about it.