For anyone familiar with Steam, you know you can get a refund for a purchased game if you’ve played less than 2 hours and it’s within 14 days of purchase. Roblox needs a similar (if not the same) system for paid access games.
Currently, it’s very easy for anyone to attach a nice looking thumbnail and an exciting description to a Baseplate game and enable paid access.
Another issue is being banned from a game you bought, like in this post
Not only does this hurt users who waste money on unplayable games, it also hurts developers who want to make their game paid access. Why would a user buy a game and risk getting scammed when there are plenty of free games that carry no risk to play?
Of course, consideration would have to be given to how a legitimate developer might be effected by the refund process. Potentially Roblox could eat some of the refund losses. For example, Roblox pays for the first 3 refunds per month or per year or something. Also, if there’s mass refunding, the game should be flagged for Roblox’s review to investigate false advertising or other scam behavior.
A perfect way to fix the issue of Roblox being forced to eat the costs would simply be a 7 day escrow where the player has access but the dev doesn’t have the money in their account. After the 7 days are up if the player hasn’t requested a refund. The money is transferred to the developer.
This most likely wouldn’t affect anyone directly besides an initial week of no income for payed access game developers.
Did you buy the game right before it became free? No matter when you bought it everyone who did is supposed to receive a few in-game rewards. They are also in the process of unbanning everyone who was banned during beta, however those users will have their data and progress erased. Unfortunately, there was a bug where free players were receiving the rewards but I believe it has been patched.
Until yesterday, it was actually in beta since 2016. Unlike other games, the price was always 25 (which is the minimum) during all those years (looking at you, ERLC).
Yeah games like this are crazy scams. Definitely not fair to pay for one of these, thinking youre unlocking an interesting game, then having no way to get your robux back
The funniest part about all this is (from what I remember) a long time ago it was explicitly against the rules (can’t remember if ToU or community standards) to sell paid access games with misleading/“bait and switch” or completely broken (ie unplayable) content
I can’t find that anymore, with the closest equivalent being “Selling items with misleading or inaccurate descriptions” which still technically applies here.
You can apparently request a refund for local currency (IRL money) paid access games in the first 24 hours, just not Robux ones.
FWIW though this has nothing to do with refunds, it’s entirely on Roblox for not hiring moderators who do anything. Even if this was a free access game, it’d still be trying to get visits/potential donations and premium bonuses from a flat out lie which is absolutely not good at all.
Like I said in a different thread, I’m sure their moderation system is entirely automated and there is very rarely any human reviews of content like this making the report feature completely useless.
Same with if you’re reporting exploiters in games, I believe only if lots and lots of people report something then it is even sent to any humans.
Bumping this thread up because I fully stand with this idea.
I think purchasing a Roblox game should come with at least a 2 day refund policy, I have a friend who bought Deepwoken but he literally can’t play the game because his WiFi is just too slow, and with a game like Deepwoken where network latency is crucial for survival. It a big waste on his end.
And I feel that a refund policy can benefit games too. One of the things that draw people away from these games is wasting their money. Adding a refund policy can let people try the game out and see if it works for them before making the decision to keep the game. It’s a win-win scenario in my opinion.