Analytics displaying incorrect totals

Today I noticed that my DAUs had flatlined at 20 average. I know this to be a false readout because on the developer stats page we can see the accurate DAUs. Furthermore, if you turn on any breakdown like age or device, you’ll see the accurate numbers for those breakdowns, but “total” will be flatlined at the bottom of the page.

Here is how the page looks without the breakdown active:

And here it is with the breakdown:

This appears to be happening to all analytics on the engagement page for this game.
This is not happening to my other games, so it seems to be an experience specific issue.

Here is the link to the game effected: Dance Your Blox Off - Roblox

I do not know if this is only a visual bug or if it is effecting the visibility of the game.

Expected behavior

If everything were working correctly the total line would be a sum (or average in the case of session time) of the other data available. It would show up higher than the other lines on all pages except those that show an average, in which case it would sit in the middle of the other lines. It should never be flatlined down at the bottom of the graph while other data is shown higher.

Page URL: https://create.roblox.com/dashboard/creations/experiences/206989842/analytics/engagement

A private message is associated with this bug report

3 Likes

Thanks for reporting we’re looking into this and will try to resolve it asap.

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Are you able to say whether or not this affects discoverability?

It doesn’t affect discovery - it’s a reporting bug only.

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I’m having a similar issue. My performance stats on the last 30 days of playtime is 20-30 minutes and my playtime on engagement is 13-14 minutes. Is there an explanation for this? I believe it’s majorly affecting my game


Does your game teleport players between places? I believe teleports can effect the engagement page because it treats the teleport as a disconnect.

If this is the same bug its not effecting discovery though:

It does not, also u can set specific experiences to check the playtime.

Hey everyone, just circling back here, is this still an issue?

For me it appears to be resolved :smile: