Animations Disappear from Dashboard On Page Switch

When I go to the list of animations and begin to flip through the pages, all of the animations disappear. I can’t load any new ones and the old ones are gone if I go back to previous pages. Refreshing does not fix the issue. I have to wait a while before trying again and the cycle repeats.

When I change the page with the console open, I get this error:

This makes it impossible for me to find animations I need on the website.

Page URL:{GROUP_ID}&activeTab=Animation


Thanks for the report! We’ll follow up when we have an update for you.

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We are currently actively investigating this matter. However, in order to assist us in replicating this issue effectively, we would appreciate additional details regarding your use case:

  1. At what juncture, as you navigate through the Creator Dashboard pages, do you observe the animations disappearing? Do you have access to the Console logs when this problem arises?
  2. Likewise, what occurs when you click the “previous page” button? Providing us with the console log for this action would be beneficial.
  3. Could you inform us of the number of times you refresh to encounter the 429 error?
  4. How frequently does this problem occur on that specific page?
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Hi Ross, sorry for getting back to you so late.

Unfortunately the issue has worsened and I’m not able to load any assets at all in the creator dashboard (not just animations), regardless of what page I’m on. It simply appears as if I’ve never uploaded anything. Every time I visit the page, I get the following error in the console:

Changing the asset tab does not cause another instance of the error.

Occasionally I get lucky and it does manage to load the assets on a particular page, but there doesn’t seem to be any rhyme or reason to it. I just flip rapidly through the different asset types and hope I get lucky.

When I am lucky enough to see the assets I’ve uploaded, going to “Asset Details” on a particular asset loads a completely blank page with nothing but a grey background. It shows this error:

Refreshing the page does not fix this issue no matter how many times I do it.

I legitimately spent 20 minutes tonight trying to find a way to publish a Decal to the marketplace. I don’t have any issues like this on any other website, even on other Roblox websites. The creator dashboard is currently unusable for me and it’s becoming more of a significant problem as I return to full time development work.

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Hi Chipio,

Wanted to circle back and check if you are still facing the issue?


Hi there! The issue seems to be resolved. Thank you!