Any functionality with premium on mobile doesn't work

Bug Reports Mobile Bugs
#1

I have roblox premium.
I try to buy an UGC item that has a premium discount, but it charges me full price.
It tries to prompt me to buy premium, when I already have it.

I have roblox Premium 2200.

It also said I couldn’t make a group because I “didn’t have premium”(this works now, I can make groups on mobile) so then it redirected me to buy premium from the app, I tried to buy it, error, I already had premium, I retry making a group and still doesn’t let me. This also happens for the new Premium discounts on some selected UGC items.

Device: Samsung Galaxy S10+
OS: Android 10 OneUI 2.1
Model number: SM-G975F

This started happening a few weeks ago, that was when I noticed but who knows when it started happening.

Screenshot_20200624-001417_Roblox
Screenshot_20200624-001417_Roblox1440×1437 518 KB
Screenshot_20200624-001617_Roblox
Screenshot_20200624-001617_Roblox1440×2434 322 KB

This might just be my premium level as @railworks2 isn’t having the problem.

4 Likes
#2

I have talked to the engineers about this issue and they said it is a very complex issue to fix but are continuing to work on it. When more information becomes available i will pass it on to you.

3 Likes
#3

I am in the process of checking over bug reports and following up on some bugs that haven’t received any activity in a while.
Is this issue still occurring or can you confirm that this bug has been resolved? We are having a hard time reproducing this issue.