I submitted a Roblox Support appeal regarding the reinstatement of my game and have now been waiting for 7 days. During that time, I received an automated follow up email stating that Roblox Support had previously requested additional information and had not received a reply from me. However, after reviewing the entire email thread and ticket correspondence, there is no prior message visible containing any request for additional information. The only email present is the automated follow up itself, making it impossible for me to know what information is needed to proceed with the appeal and resulting in unnecessary delays to the review of my case.
Ticket ID 173547202