I haven’t been able to run Roblox on this computer for a few months, a clean uninstall including appdata folders and reinstall does not fix the issue. If I run Roblox, it crashes immediately, along with an entry in the windows Event Viewer with exception code 0xc0000005.
Information
Fault bucket 2115857842198667183, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0
Problem signature:
P1: RobloxPlayerBeta.exe
P2: 0.0.0.0
P3: 00000000
P4: StackHash_0000
P5: 0.0.0.0
P6: 00000000
P7: PCH_84
P8: c0000005
P9: 0000000000000008
P10:
Attached files:
\\?\C:\Users\Waffle\AppData\Local\Temp\WER.9371d198-7e4e-433e-8c41-7d13068c5889.tmp.WERDataCollectionStatus.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.50584813-5277-4f33-9130-d90f8ffcff13.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a1acd2c2-6b05-472d-a472-2e10b2769528.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4fad25eb-0e7e-41fc-bcda-6937787cd4c4.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.06de005f-9852-4ea9-b2a7-a6d4bc7e7d75.tmp.xml
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_RobloxPlayerBeta_2efe712c4e5f6ae09128c9c252b8845a8b99885b_751e0ec9_58de34aa-13a0-41db-8b0f-f772fb3bdaf8
Analysis symbol:
Rechecking for solution: 0
Report Id: 6574a5b9-099d-4a4a-b65a-e10577d5dcb5
Report Status: 268435456
Hashed bucket: 7ea41ab472f97d1c1d5d097f4779dfaf
Cab Guid: 0
A folder is created in C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_RobloxPlayerBeta_2efe712c4e5f6ae09128c9c252b8845a8b99885b_751e0ec9_58de34aa-13a0-41db-8b0f-f772fb3bdaf8 with only one file named Report.wer, which doesn’t seem to contain anything particularly useful.
Report.wer
Version=1
EventType=BEX64
EventTime=133505171674372834
ReportType=2
Consent=1
UploadTime=133505171720415675
ReportStatus=268435456
ReportIdentifier=58de34aa-13a0-41db-8b0f-f772fb3bdaf8
IntegratorReportIdentifier=6574a5b9-099d-4a4a-b65a-e10577d5dcb5
Wow64Host=34404
NsAppName=RobloxPlayerBeta.exe
OriginalFilename=RobloxApp.exe
AppSessionGuid=000094b4-0001-0043-d244-220b3f4eda01
TargetAppId=W:00068375e768ca718f878d77bc294010caef00000904!0000264f0622f40ece784ac50db0b5485f0e2b59d66a!RobloxPlayerBeta.exe
TargetAppVer=1976//10//14:02:11:13!4e9812e!RobloxPlayerBeta.exe
BootId=4294967295
TargetAsId=9548
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=7ea41ab472f97d1c1d5d097f4779dfaf
Response.BucketTable=5
Response.LegacyBucketId=2115857842198667183
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=RobloxPlayerBeta.exe
Sig[1].Name=Application Version
Sig[1].Value=0.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=00000000
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_0000
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Offset
Sig[6].Value=PCH_84
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=0000000000000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.22621.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0000
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=00000000000000000000000000000000
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0000
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=00000000000000000000000000000000
UI[2]=C:\Users\Waffle\AppData\Local\Roblox\Versions\version-75acb088f43843cf\RobloxPlayerBeta.exe
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=22621
OsInfo[3].Key=ubr
OsInfo[3].Value=3007
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=222505776
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.1.22621.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=32671
OsInfo[19].Key=svolsz
OsInfo[19].Value=930
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=220506
OsInfo[22].Key=bldtm
OsInfo[22].Value=1250
OsInfo[23].Key=bldbrch
OsInfo[23].Value=ni_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.22621.3007.amd64fre.ni_release.220506-1250
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=RS:1A31E,FX:117B9872,FX:11C6E5C2,FX:11CC111C,FX:11DF5B12,FX:11DF5B75,FX:124117A5,FX:127987B1,FX:127C84AA,FX:127C8903,FX:127CEBB4,FX:12816BC3,FX:1283FFBE,FX:128540B9,FX:12857231,FX:1291E0B9,FX:1292F335,FX:12936529,FX:12949627,FX:12A097F7,FX:12A6AC08,FX:12A74DF5,FX:12AB1F49,FX:12AD79BF,FX:12B2AA2E,FX:12B83F34,FX:12BE4865,FX:12C614AD,FX:12C6CBBC,FX:12C78DC5,FX:12C7EEEB,FX:12C8C947,FX:12C96B82,FX:12CC8047,FX:12CD76BE,FX:12CE92B9,FX:12CEDB88,FX:12CFEA20,FX:12D0B2FA,FX:12D0FF98,FX:12D13D48,FX:12D27254,FX:12D5A259,FX:12D9002B,FX:12DBB8DF,FX:12DBBCDE,FX:12DDBA46,FX:12DFD45F,FX:12E33AE2,FX:2DE9AAD,FX:2E3D38A,MD:283BAEF,ME:25762F0,ME:27B9BC4,ME:28279A6
OsInfo[34].Key=fconid
OsInfo[34].Value=18299130,0,2,0;19193644,0,2,0;19193777,0,2,0;19194292,0,2,0;19195476,0,2,0;19638787,0,2,0;23531064,2,2,0;23562335,2,2,0;23563673,2,2,0;32862274,0,2,0;35681102,0,1,0;36803287,0,2,1;36803295,0,2,0;36803303,0,2,1;38277973,0,1,0;38859191,0,2,1;39263329,1,2,0;39281392,0,2,0;40025975,0,1,1;40616880,0,1,1;40883769,0,1,0;40981503,0,1,0;41135193,0,1,1;41137130,0,1,0;41342175,0,1,0;41655236,0,2,0;41772259,0,2,1;41799415,0,2,1;42052423,0,2,0;42105254,0,2,0;43133808,1,2,1;43169616,0,1,0;43203978,0,2,1;43572857,0,2,1;43772553,0,1,0;43844371,0,1,1;43978769,0,1,1;43998261,0,2,1;44325080,0,1,1;44521793,0,1,0;44552141,0,1,0;44776738,0,1,0;45113694,0,2,1;45185354,0,2,0;45786062,0,2,1;45991456,0,1,1;46094352,0,0,1;46251949,0,2,1;46551074,0,1,0;46557400,0,1,1;46604216,0,2,1;46619189,0,2,1;46717502,0,2,0;48057519,0,2,0
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
OsInfo[38].Key=servicinginprogress
OsInfo[38].Value=0
OsInfo[39].Key=featureupdatependingreboot
OsInfo[39].Value=0
FriendlyEventName=Stopped working
ConsentKey=BEX64
AppName=Roblox Game Client
AppPath=C:\Users\Waffle\AppData\Local\Roblox\Versions\version-75acb088f43843cf\RobloxPlayerBeta.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=3C3D797EA14E0CE64E3FFD2A1A4296C7
MetadataHash=1177389327
I’ve also tried sfc /scannow and chkdsk C: /f /r and there’s no indication that antivirus software is blocking Roblox. Roblox Studio is able to open just fine, it’s only Roblox Player. The Windows Store app isn’t working either.
Device specifications
| Edition | Windows 11 Pro |
|---|---|
| Version | 22H2 |
| Installed on | 3/6/2023 |
| OS build | 22621.3007 |
| Experience | Windows Feature Experience Pack 1000.22681.1000.0 |
| Processor | Intel(R) Core™ i7-10750H CPU @ 2.60GHz 2.59 GHz |
| Installed RAM | 32.0 GB |
| System type | 64-bit operating system, x64-based processor |
| NVIDIA GeForce RTX 3070 Laptop GPU | |
| DirectX runtime version: 12.0 |