Since the problem is still occurring, but the Roblox employee in the thread hasn’t responded in time, I would advise filing another ticket. For anyone reading this, check out my new bug report:
The response of the Roblox employee will be marked as a “Solution”. Thank you for understanding it!
Issue Description:
When navigating between Roblox experiences and other places within the Roblox Universal App, the Asset Thumbnail (which displays a project’s video trailer) remains visible, even after moving to a different experience or place. This prevents the window from closing automatically, causing a persistent UI issue.
Reproduction Steps
Find a Roblox project with an available video trailer.
Click on the project to activate the Asset Thumbnail window, which displays the video trailer.
Navigate to another experience or place within the Roblox Universal App.
Observe that the Asset Thumbnail window does not disappear and stays on the screen.
Expected Behavior
When navigating to a different experience or place within the Roblox Universal App, the Asset Thumbnail window should automatically close or disappear to prevent the view of the new experience from being obstructed.
@JuanGamerPlayz_RBLX we will investigate soon, given this thread has not been looked at in a while we would like to know if the issue is still reproducible/relevant by you?
I’m sorry for not responding to your previous message in this post. My notifications were disorganized, which caused me to miss your responses. To resolve this, I followed your suggestion and created a new ticket regarding the issue.
I marked your response as a “Solution” so the topic can be closed, but for tracking purposes, here’s the new report:
