At this time, there is an issue with thumbnails loading on Roblox that is causing various assets to appear as though they are pending for long periods of time – even after they’ve been approved by our Moderation team. The engineering team is aware of this issue and are looking into the root cause.
In the meantime, decisions on assets are typically made within minutes of uploading them. If you’re seeing an asset pending after an hour, check in studio to see if you can use it. If approved, you should be able to use your asset without issue.
If the asset was not approved, you should receive a moderation message indicating why the item was not permitted; however, if you don’t receive a moderation message or you still have questions, please feel free to ask for assistance in this section of the forum.
We do understand it’s frustrating to not be able to see the thumbnail on Roblox, but we appreciate everyone’s patience while this issue is under investigation.