Assets Displaying As Pending


#1

Hello,

At this time, there is an issue with thumbnails loading on Roblox that is causing various assets to appear as though they are pending for long periods of time – even after they’ve been approved by our Moderation team. The engineering team is aware of this issue and are looking into the root cause.

In the meantime, decisions on assets are typically made within minutes of uploading them. If you’re seeing an asset pending after an hour, check in studio to see if you can use it. If approved, you should be able to use your asset without issue.

If the asset was not approved, you should receive a moderation message indicating why the item was not permitted; however, if you don’t receive a moderation message or you still have questions, please feel free to ask for assistance in this section of the forum.

We do understand it’s frustrating to not be able to see the thumbnail on Roblox, but we appreciate everyone’s patience while this issue is under investigation.

Thanks!


#5

Hello everyone,

We have patched this issue but to prevent overwhelming the thumbnail system we are going to slowly rollout the fix.
Currently anyone who uploaded any assets for which thumbnails were stuck in pending review image, if you uploaded the asset before November 13, 2018 requesting a thumbnail for your asset will generate it correctly if the asset was approved.

Over the next few days we will be bringing that date up closer to more recently uploaded assets. I’ll reply to this post with the updated dates.

Thank you for being patient while we addressed this issue.


Assets failing to load entirely
#8

All assets uploaded before November 25th, 2018 should get their thumbnails regenerated if approved.


#9

All assets uploaded before November 30th, 2018 should get their thumbnails regenerated if approved.


Decals Get Stuck With "Pending Moderation" Image
#10

All assets uploaded before December 2nd, 2018 should get their thumbnails regenerated if approved.


#11

All assets uploaded more than 5 hours ago should get their thumbnails regenerated if approved


#12

All assets uploaded more than 30 minutes ago should get their thumbnails regenerated if approved


#13

All assets uploaded more than 20 minutes ago should get their thumbnails regenerated if approved


#14