Assets fail to load and inability to be teleported to other places when already in an experience and unable to join more than one experience

Bug Reports Engine Bugs
,
1

I’ve put this in the “other” category since i wasn’t very sure, sorry if its the wrong one.

For a few days now i’ve encountered an issue where a lot of assets seem to fail to load and i cant teleport to any other place when im already in an experience (for example teleporting to a pro lobby inside of an experience like Flood Escape 2, this happens in every game) and if i leave an experience and i try to join another one using the program and not the website it fails to do so and stays on the “waiting for server screen”, i’ve tried uninstalling Bloxstrap, reinstalling Roblox but nothing seems to have worked out.

All if not most of the times now it fails to connect to the servers if i stay in the program after leaving a game:

image
image1142×927 57.5 KB

I also have a gaming laptop where this issue doesn’t happen at all, so im very confused as to how this could be happening since it started ocurring out of nowhere on my desktop PC.

Assets failing to load:

image
image1051×948 165 KB

Failing to teleport to another place inside of an experience from a fresh roblox install:

Desktop PC specs:
I7-4790K
16GB DDR3
GTX 1060 6GB
Windows 10

Gaming Laptop specs:
Ryzen 7 78450HS
16GB DDR5
Windows 11
RTX 4060 Laptop GPU

Expected behavior

I should be able to use Roblox normally with every asset loading correctly and being able to join experiences normally.

3 Likes
2

Hi, are you still experiencing this issue? If so, could you please provide us with a recent client log where you reproduced this? Thanks!

1 Like
3

Hello! Last time i checked (today) i seem to still get the unstable experience, could you remind me how i’d be able to get one? Ill send one asap since im a bit busy IRL right now.

5

I believe it should be under %localappdata%\Roblox\logs

6

Hi @GuilleLopezD,

While the issue is happening can you access other websites on your browser? I want to see if its a Roblox-specific issue, or if it affects your entire system. If you can access other websites, could you try to request this url from your browser “https://clientsettingscdn.roblox.com”, do you get a 404 response or does your browser hang/time out?

Are your desktop and gaming laptop on the same network and connected the same way(wifi or ethernet)? Might be worth trying a different network or connection type.

Thanks for reporting your issue and hope we can get it sorted out soon!

7

I can use the Roblox website without any issues, i havent encountered any problems with using my browser on any website, i went to the link and i got a 404 response.

My desktop is using the ethernet port as i have my router right next to it, my laptop is using the wifi from my router.

I’ve also tried out the Microsoft Store app and everything works fine there, so i think it may have to do with the web client itself? Im not really sure, would you like me to send you the log i sent to unahb4?

8

Thanks for your response! It doesn’t sound like a system-wide issue, and more Roblox app specific.

If it’s not too much trouble could you dm me a new log of the issue happening recently (today if possible).

Im particularly interested in the “fails to connect to the servers if i stay in the program after leaving a game” scenario. How often out of 10 times do you think the error happens? How long do you stay in the first game before leaving to go to the main app?

9

I’ll send you the log after typing this message.

Failing to connect back to the servers happens pretty much every single time i’ve tested it, on the slight off chance that it works its because i launched it with administrator perms but i cant join another game for all that i know about, most images wont load and if i try to join a game it stays on the “waiting for server” screen (no game thumbnail or name loaded).

1 Like