Assets failing to load entirely

Not sure if this is related any, but I’m having an issue right now where my game explorer completely fails to load, returning a 500 Internal Server Error. It seems to only be affecting Redshift Arena currently, which is really sad since I only have four days until the holiday / new years featured sort. Everything runs as it should, I just cannot edit anything. Started around 3 days before you made this post and has been occurring ever since.

Is this the same bug where when I try and preload any texture, it displays an error saying “request failed”? If so this is seriously affecting my game

At the moment, assets are loading fine (if not slower than usual) in Studio but I still can’t open template games due to the “tag expected after Byte-Order-Mark” error.

EDIT: I uploaded a Decal and a Mesh yesterday, and while most of my other assets including the new Mesh worked just fine, the Decal was and is still unable to load.

please tell me this is being fixed soon, ive been encountering this problem for days in both studio and in-game :sob:

its a major turn off from developing because i can barely develop due to this bug since i use meshes a lot
also, skyboxes fail to load almost always in every single game i play or edit, and i get the exact same errors as your screenshots

i thought i was going crazy cause i asked around and no one had these problems except for me and someone else but now that a devforum post exists i know for sure that this isnt just a personal problem, so thanks for making a post about this, i appreciate it!

Just gonna check in here to confirm, I’ve been having this issue for a weekish now.

there is no folder named “http” in %localappdata%\Roblox

but there was an http folder i did rename in temp where i did follow your directions earlier

i did that, now my roblox temp folder looks like this
image

didnt really solve anything, still getting errors

Hi Ashtheking300,
can you please try to manually reset your http cache: go to %TEMP%\Roblox and rename “http” folder there to something else and now try to start studio/client. Do you still see the problems?

(updated incorrect instructions in case others try)

does this happen while paying a game?

this happens in studio and in-game, yes

the errors posted are from studio output

When you run studio and get these errors, check contents of that http folder, does it have lots of new files? What game can I play to repro the issue?

its every game i join with this issue, and yea there are lots of files in the http folder

I discovered something with the HTTP file. It seems like it’s only certain networks that are causing these problems to happen. When I switch to a different network outside of my home, it still does not work, and assets in studio and in game are failing to load. However after clearing the temporary http files on the outside network, there doesn’t seem to be any problems on different networks with asset loading.

This is horrendous, my output in both Studio and the client is spammed up with thousands of these errors like everyone else has been dealing with. What gives?

hi @TwentyTwoPilots

We are still currently trying to fix this issue. If you wouldn’t mind do you think you could try renaming your http cache? There are steps above but I can help guide you if you need step by step instructions. Let me know.

Also could you provide a bit more info:

Game:
Date When It First Occurred:
System You Are Playing On:

Thank you for your help! Sorry about the slow progress but we are aware of it and working on it with high priority!

4 Likes

Renaming or deleting the http cache did not make a difference.

I first noticed it here this morning (12/13):

…but it also occurs in my testing slot and all my Studio files / testing sessions. I’m running on Windows 10 using an ethernet connection if that makes any difference. I moved my computer home for winter break yesterday, so this morning was the first time getting on Roblox on my home network for a while.

1 Like

Thank you for the info! It’s helping us getting closer to fixing it.

I’ll recreate the same set-up here and see how it looks.

Would it be too much trouble for you to zip up your new (yet still not working) http folder and send it to me privately via a direct message? I would really appreciate it!

2 Likes

Will do!

1 Like

I’m not sure if you changed something, but my assets have begun loading in correctly now!

1 Like

do they still load in correctly in other places? they suddenly loaded in correctly for one place but i still had the problem in other places

Unfortunately close to nothing loads for me still after a week.

1 Like