Audio asset pending indefinitiely

Hello, a few years back (I think in 2019 or 2021) I’ve uploaded an audio file, that is still pending in moderation.
this asset can’t be viewed anywhere on the website & can’t be heard in game (either the old page for audios “https://www.roblox.com/library/” and the new one “https://create.roblox.com/store/asset/”)

Aside from the asset being unusable, robux was also taken from my account (at the time of uploading, audios used to cost around 20-350 robux)

Both pages linked here:

I don’t know what caused this issue, and I have no idea why after almost 4 years this asset is still stuck in pending

Browser Information:

Opera One(version: 110.0.5130.66)

Update stream:Stable
System:Windows 10 64-bit
Chromium version:124.0.6367.243

Visual Aids:


(Proof I have the asset/it’s still in pending, screenshot from my Uploader account)


(Configure page for the audio, notice the moderation pending icon)


(Item’s page not found)


(Payment taken from the audio & the next file I uploaded after)

In the private content I attached serval other details related to this issue.

I don’t expect any payment returned from the audio, or the asset being out of it’s pending state, as many years passed ever since and I don’t really need them right now, but I wanted to make this post to make sure this issue can get fixed so other creators won’t have the same issue happening to them.

Expected behavior

I would expect the asset to either be passed or deleted depending on what the moderation decides, but not get this audio stuck in a pending state

Page URL: https://www.roblox.com/library/7228554768/diamond

A private message is associated with this bug report

Hi @idelww, thanks for filing a bug report

I took a look at this audio file and it seems like it was lost in our audio moderation pipeline before a moderator even had a chance to take a look at it. This is why it was pending for so many years. I manually added it back into the pipeline and it should be available now.

In the past two years we have improved the reliability of the audio moderation pipeline so that cases like yours happen much less than they did a few years ago. If you have audio files uploaded after January 2023 that are stuck pending moderation please let me know and I’ll take a look.

Thanks!

2 Likes

Thank for your help! I’m also glad I could help reporting this.

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.